Resend an engagement survey invitation to any participant in an active campaign. The participant receives a new email containing their unique survey link.
Before You Begin
- You must have the Engagement Admin role. See How to assign an administrative role for engagement campaigns for setup instructions.
- The campaign must be active. Invitations cannot be resent for ended or paused campaigns.
Steps
- Go to Surveys > Engagement in the left-hand navigation.
- Click the name of the active campaign.
> Alternatively, click the ellipsis (…) to the far right of the campaign row and select Track Progress.
- Click the Settings gear icon to the right of the campaign name.
- Select Resend Survey.
- Locate the participant in the list.
- Click the resend icon to the right of the participant's name.
A confirmation toast appears at the bottom of the screen stating the invitation was sent successfully. The participant receives a new email with their unique survey link.
Key Rules
- Resending an invitation sends a new email with the participant's existing unique survey link. It does not generate a new link or reset any previously submitted response.
- If a survey link was forwarded to and completed by the wrong person, resending will not fix the problem. Contact 15Five Support to clear the incorrect response.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| The Resend Survey option does not appear in the Settings menu | Confirm the campaign status is active | Invitations can only be resent for active campaigns — end date must not have passed |
| The participant does not appear in the participant list | Confirm the participant is eligible and included in the campaign | See Make an Invited User Eligible for Engagement Survey Participation |
| No confirmation toast appears after clicking the resend icon | Refresh the page and attempt the resend again | If the issue persists, contact 15Five Support with the campaign name and participant email address |
| Participant reports not receiving the new invitation email | Confirm the participant's email address is correct in their profile | Ask the participant to check their spam or junk folder — the sender is notifications@15five.com |
| A survey link was shared with or completed by the wrong person | Resending the invitation does not reset or delete a submitted response. The resend action sends a fresh email with the same unique link but does not change the response already recorded. | Contact 15Five Support with the campaign name, the participant's name, and the name of the person who completed the survey in error. Support can assist with clearing the incorrect response so the correct participant can complete the survey. |
Not Covered Here
This article does not cover extending a campaign deadline. See Extend an engagement campaign.