The eNPS Report helps you understand how employees feel about recommending your organization as a great place to work. If you include the eNPS question ("On a scale from 0-10, how likely are you to recommend [Organization] as a great place to work?") in an engagement campaign, this report displays how employees responded and what those results mean.
In this article, you’ll learn how to interpret each part of the eNPS report:
⛔️ Required access to Engagement campaign results.
👥 This article is relevant to HR admins and individuals who are assigned Full and Limited + Groups results visibility.
📦 This feature is available in the Engage, Total Platform, and Legacy Perform pricing packages.
Note
This report only includes quantitative eNPS data. To view responses to the open-ended eNPS follow-up question ("What was the primary reason for your answer?"), refer to the Feedback Report.
eNPS Score
This section displays your organization’s overall eNPS score based on responses to the question: “On a scale from 0–10, how likely are you to recommend [Organization] as a great place to work?”
Employee responses fall into one of three categories:
- Promoters(9–10): Loyal and enthusiastic advocates
- Passives (7–8): Satisfied but unenthusiastic
- Detractors (0–6): Unhappy and unlikely to recommend
The eNPS Score is calculated using the formula: eNPS = % Promoters - % Detractors.
Scores range from -100 to 100. The range bar below your score helps you see where it falls within the full possible scale. According to Great Place to Work, a good score is anywhere between 10 and 30, and a score of 30 or greater is considered excellent.
Tip
eNPS is most helpful when viewed over time or compared across teams—not as a single standalone number.
Response Breakdown
This section shows the distribution of responses to the eNPS question across the three categories: Promoters, Passives, and Detractors.
It allows you to:
- Understand how sentiment at a glance
- Identify areas of strength and opportunity for improvement
- Monitor how distributions shift after organizational initiatives
Use the "Show full distribution" option to see the percentage of your team who responded each answer to the question (1-10).
eNPS Trend
The eNPS Trend section shows how your score has changed across past engagement campaigns. The X-axis shows engagement campaigns. The Y-axis shows eNPS score. Under the title, you can also see how many points you eNPS changed since the last engagement campaign.
This visualization helps you:
- Visualize shifts in sentiment over time
- Connect engagement actions to shifts in sentiment
- Identify broader trends in advocacy, such as improvements or decline during specific time periods
eNPS Breakdown
This section provides a side-by-side comparison of eNPS results across different groups or demographics within your organization. This view is ideal for identifying which groups feel most positive about the organization—and which may need additional attention.
For each group, you’ll see:
- eNPS Score
- % Promoters, Passives, and Detractors
- Response count
Use the “Compare by” filter in the top-right corner to break down results by department, location, manager, tenure, or other key attributes.
What's Next?
Now that you’ve learned how to analyze results in the eNPS Report, explore the articles below to learn how to use the other reports.
Frequently Asked Questions (FAQs) ❓
How is eNPS calculated?
When eNPS is added to an engagement campaign, respondents are asked:
“On a scale from 0–10, how likely are you to recommend [Organization] as a great place to work?”
Respondents answer on a Likert scale from 0 (very unlikely) to 10 (very likely).
The system generates a score by sorting ratings into three categories: Promoters, Passives, and Detractors.
Promoters (scores 9–10) are highly satisfied and likely to recommend your organization as a workplace.
Passives (scores 7–8) are generally satisfied but not fully engaged, and are unlikely to actively recommend the organization.
Detractors (scores 0–6) are unlikely to recommend the organization and may be dissatisfied. They are at higher risk of leaving, so action is recommended.
The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters:
eNPS = % Promoters – % Detractors
eNPS scores range from –100 to 100. According to Great Place to Work, a good score is between 10 and 30, and a score of 30 or greater is considered excellent.
Example
An organization has 150 employees:
78 (55%) are Promoters
30 (20%) are Detractors
eNPS = % Promoters – % Detractors
eNPS = 55 – 20
eNPS = 35
In this example, the eNPS score is 35—an excellent result. This indicates that far more employees are enthusiastic about recommending their workplace than not. Scores in this range typically reflect strong engagement, satisfaction, and a positive workplace culture. To maintain or improve this score, continue supporting employees and investing in engagement initiatives.
Why is my eNPS negative?
A negative eNPS means you have more Detractors than Promoters. This is a signal to investigate root causes and take focused action.
What is considered a good eNPS score?
According to Great Place to Work, a good score is 10–30, and 30+ is excellent.
Keep in mind that eNPS is relative—trends over time and comparisons across teams often matter more than a standalone number.
Why don’t I see data for some groups?
If a group doesn’t meet your organization’s confidentiality threshold, their results are hidden to protect employee anonymity.
Where can I find open-ended responses to the eNPS question?
Open-text feedback for the follow-up eNPS question is located in the Feedback Report, not in the eNPS Report.