This article walks through how to interpret the Feedback Report and use its filters to uncover meaningful themes, emerging issues, and opportunities for action. The Feedback Report captures and organizes open-ended responses from engagement campaigns, offering leaders critical qualitative insights into employee sentiment, workplace experience, and engagement drivers. By pairing these comments with quantitative data, the Feedback Report paints a fuller picture of how employees are truly feeling—beyond the numbers.
Access and availability
⛔️ Required access to Engagement campaign results.
👥 This article is relevant to HR admins and individuals who are assigned Full and Limited + Groups engagement results visibility.
📦 This feature is available in the Engage, Total Platform, and Legacy Perform pricing packages.
Feedback Report Overview
The Feedback Report consolidates all qualitative responses collected during your engagement campaign. These include comments related to:
- Dynamic Feedback tied to engagement driver ratings
- eNPS follow-up responses
- Custom survey feedback, if included in your campaign
Leaders can apply filters to focus on specific teams, topics, or sentiments, enabling precise and thoughtful analysis. This structured layout makes it easy to identify key themes and patterns, monitor emerging issues, and understand the why behind engagement scores.
By surfacing real employee comments, this report empowers HR teams and managers to listen more deeply and respond more effectively to employee needs.
Feedback Filtering Options
The Feedback report captures and organizes open-ended employee responses, giving you valuable qualitative insight into employee sentiment, workplace experiences, and engagement drivers. Paired with quantitative engagement data, these responses offer a more complete view of what employees are thinking and feeling—beyond the numbers.
Here, you can have the following filtering options:
Feedback Filter
View open-ended responses by employee groups within the group type you selected as the feedback filter during campaign setup.
Driver Filter
This filter allows you to narrow your view to Dynamic Feedback tied to specific engagement drivers. Use this filter to explore what employees are saying about particular aspects of their experience, like recognition, role clarity, or purpose.
Survey Type Filter
This filter allows you to segment feedback by its source:
- Dynamic Feedback is collected at the end of the engagement survey, based on each participant’s responses. It highlights what employees believe the organization should start, stop, or keep doing.
- eNPS Feedback captures the reasoning behind a participant’s eNPS score, revealing insights into satisfaction and loyalty.
- Custom Feedback comes from open-ended questions in custom surveys, offering input on organization-specific topics you’ve chosen to explore.
Sentiments Filter
The "Sentiments" filter allows you to filter responses by sentiment: Positive, Neutral, Negative, or Mixed. This is especially useful for identifying common pain points or celebrating standout successes in employee feedback.