In order to keep your employees engaged and to keep the communication lines open, updating questions on a regular basis is a must. There may be questions you want on every Check-in, in addition to questions that you change every so often. The question is, how do you manage questions that are already created, or delete questions that are no longer relevant?
The 'Manage questions' section is only available to administrators and reviewers.
1. Click on Settings from the left navigation.
2. Then click on 'Check-in questions' to expand the question settings.
3. Last, click on 'Manage questions'.
4. You will see a list of your questions and can use the pencil icon to Edit question, Deactivate question, or Delete question. Inactive questions will appear greyed out.
If a question is active in the question queue, you will not be able to delete until current the reporting period is over.
Edits made to questions are pushed to the current Check-in in real-time. If you edit the wording of a question, add a new question to an existing Check-in, etc- the question will update immediately on all unsubmitted Check-ins.
You can edit the question itself, change the frequency, and update the settings by clicking on ... to the right of the question and then clicking Edit question. If you do update the actual question, all data on the previous question will be overridden by the new data. We suggest deactivating the question and creating an entirely new question instead. Custom reports can still be run on inactive questions, but not on questions that have been overwritten.
Deactivate or reactivate questions
Questions that have been deactivated are greyed out and appear in the 'Inactive questions' header. These questions were deactivated from being asked 'In every Check-in' or are 'One-time Questions'. You can reactivate these questions at any time. When you are ready to reactivate, click the pencil and Activate question. Review the format, frequency, and settings before saving the changes.
Inactive questions from your question queue will appear in the question queue section, but will be greyed out. You can reactive these questions the same way as noted above.
For questions that are not going to be asked again, 15Five recommends the deactivate option. To deactivate a question, simply click the pencil and Deactivate question. Deactivated questions will no longer appear in your account. However, you can still run reports and gather data on deactivated questions.