At 15Five, we believe that questions are at the core of meaningful conversations, but every question will yield a different response. That’s why our platform is designed to be fully customizable. You can choose your questions, to whom they’ll be asked, and how often they are asked.
Video 🎥: Question Management Strategy: 101
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Since there are millions of ways to set up 15Five questions for your team, we decided to give lay out 5 key ingredients to keep 15Fives feeling fresh, beneficial, and lightweight. Call it our "secret sauce" for getting the most effective feedback.
Ingredient #1: The two essential questions
We recommend asking these two company-wide questions in every 15Five:
- What went well this week?
- What challenges did you face this week?
According to the U.S. Department of Labor, the number one reason people leave their jobs is because they “do not feel appreciated.” Asking what went well promotes weekly conversations around what employees feel proud of week over week. It is equally important to inquire about employee challenges as they are occurring so that managers can address small issues before they become big problems. This question forms the foundation of a culture that promotes growth and development.
Ingredient #2: Keep things fresh with question queues
Consistency is important, but keeping questions fresh is key to continued employee engagement with 15Five. Use your question queue to ensure that one new question is asked week over week. Here are some of our favorite question topics and example questions. Get started now by adding 15-20 of your favorite questions to your queue.
Ingredient #3: Get team-specific
We recommend that managers ask one group-specific question per week, a question that is relevant only to that specific team. Managers know best what's going on with their teams, so allowing them to create their own questions empowers them to think about what conversations will help their team thrive.
Pro Tip: If this is a weekly question, make sure it is different from any company-wide questions to avoid redundancies. Managers can also queue up a couple of questions to rotate week over week.
Ingredient #4: Measure insights
There are two fool-proof ways to measure insights provided in 15Five reports, scheduling questions and using metric questions. Scheduling questions are killer for tracking a specific piece of insight at a regular cadence. Furthermore, asking metric questions at a specific cadence provides managers with performance data at key intervals. Metric questions can be yes/no or measured numerically, by rating scale or by percentage.
Ingredient #5: The "rule of five"
Since we are a lightweight performance management tool, we recommend a sweet spot of about five questions or less in each 15Five. This prevents these brief weekly check-ins from becoming 30Tens, and managers and employees will be more likely to correspond about what’s most important each week.
Here’s a template for your 15Five check-in that incorporates all five key "ingredients":
- What went well? (company-wide) (weekly)
- What challenges did you face? (company-wide) (weekly)
- Queued Question (company-wide) (weekly)
- Manager Specific Question (group-specific) (weekly) (monthly) (quarterly)
- Metric Questions (group-specific)(company-wide) (weekly) (monthly) (quarterly)
Now you're ready to get questions set up for your team!
Success Center article 🗒: Create company-wide, group, or individual questions