Reviewer best practices
Your role as a Reviewer is very important in the communication process. Receiving great feedback is one part of 15Five, but responding to great feedback is another. We have listed below some of the best practices that we have collected from our team that will help empower your communication and make the most of 15Five.
- A little feedback goes a long way - Even liking a couple of answers and marking the report as reviewed lets your report know you actually saw it, instead of it going into a black hole. Liking a post is a simple acknowledgment that allows your report to know the message has been received.
- It's almost impossible to appreciate too much - In the general "Report feedback" section, just making a comment like "Great report!" can do wonders for encouraging people to continue sharing their feedback.
- Handle big issues quickly - If there's a big issue that comes up, or it's clear someone is experiencing a lot of negativity, this is a great time to reach out and set up an in-person conversation. Something like "Thanks for sharing. I'd love to learn more. How about coffee next Tuesday?"
- Collaborate- @mentions is a great way to bring in other relevant people into the conversation - If there's a great answer and you want someone in the company to see, you can @mention them so they can both see the answer as well as chime in. This also allows the person who wrote the answer feel seen and appreciated.
- Acknowledge or act on good ideas - When good ideas come through reports, do your best to either implement them and let that person know it's been done (one of the best feelings in the world! ) or let them know it's a great idea and while you can't do it now it's something to revisit in the future.
- Ask clarifying questions - If someone proposes an idea or shares a roadblock, asking that person follow up questions like "What do you think is the best way for us to implement this?" or "What resources and support do you need to make this happen?" or even "Tell me more" can do wonders to help people know that you care and to further articulate the idea.
- Question strategy is key - Keep it interesting for your reports by changing up the questions frequently. Make your team excited to complete their reports by altering the questions that you ask. It's easy to do you can add new questions and turn them on or off so you can use them when you need to. You can even rotate new questions in each week with our Question Queue
- Use our Question Bank for ideas - Don't know what to ask? Get some great ideas from our Question Bank. You can easily turn off and on new questions to keep reports refreshed.
1-on-1 Best Practice
Consistent communication through recurring and impactful one-on-one meetings is the secret ingredient to effective leadership and engaged teams.
Below are three key practices you can use to make the most of your check ins:
Establish a Regular Cadence. Consistent check-ins are vital because open and regular communication are the building blocks a healthy relationship. Research from Gallup shows that employees are 3 times more likely to be engaged at work if they have managers who hold regular meetings with them. We’ve found that checking in with each team member for at least 30 minutes once a week or every other week works best. Use the 15Five 1-on-1 tool to organize and track 1:1 meetings to ensure consistency.
Collaborate. Effective discussions are two way. There’s no one way street in 15Five. 15Five allows both you and your direct reports to add items to your one-on-one meeting agenda in real time.
Focus On What Matters. The most effective 1:1 conversations go way beyond status updates. 15Five makes it really easy and simple to strategize, focus and prioritize your talking points during your 1:1 conversation. Your team member will fill out and submit their 15Five before you meet in person. Once the 15Five is submitted, you and your team member can push the most important topics from the 15Five into the 1:1 agenda so, when you meet for your 1:1, you can focus on what really matters.
Here is a product walkthrough of how to use the 1-on-1 feature 15Five to help shape your meetings.