In this article, you’ll learn how to update employee email addresses using 15Five’s bulk import tool. Whether your company recently changed domains, went through an acquisition, or updated email formatting, this process helps you make updates quickly and accurately.
Access and availability
⛔️ Required access to Manage people.
👥 This article is relevant to Account admins.
📦 This feature is available in all pricing packages.
How to Update Email Addresses in Bulk 🧑💻
Note
If your company uses SSO, update email addresses in your Identity Provider before making changes in 15Five. Failure to do so will result in duplicate accounts being created for each new email address.
- Click People in 15Five's main, left-hand navigation.
- Open the "Import" tab in the top navigation bar.
- You’re now on the bulk import page. Download your company's current employment structure by clicking the Download current structure button at the top of the page.
Tip
We suggest downloading two copies of your current structure: one to make edits to and upload, and another to keep in a safe place for re-upload in case any unintended changes are made.
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Prepare your bulk import CSV. The only required columns are email and change_email_to.
Note
The email column should contain each person’s current email address in 15Five. The change_email_to column should include the new email address you want to assign.
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Upload your CSV. Click Choose file at the bottom of the import page and select your saved CSV (must be in UTF-8 CSV format).
- On the Preview import screen, review the pending changes. If something looks off, click Start over in the bottom-left corner to cancel the import and return to the bulk import page.
- Click Finish import. Depending on the size of your CSV, it may take up to 15 minutes for the import to complete.
- Once complete, updates will appear in 15Five, and employees must log in using their new email address.