This article walks through how to cancel your company's 15Five account. We suggest downloading all data you may want access to in the future before canceling, as no one in your company will be able to log into 15Five after the cancellation process is complete.
If you're an individual who no longer wishes to have a 15Five account, please reach out to one of your account administrators.
Only account administrators can cancel a company's 15Five account.
Cancel your company's 15Five account
If you want to cancel your account and you have a Customer Success Manager, please reach out to them directly via email for assistance. Otherwise, please reach out to our Finance Team at firstname.lastname@example.org.
To access billing settings and email our Finance Team in 15Five, follow the steps below.
- Click on the Settings menu at the upper right corner of your 15Five account.
- Select 'Company settings' from the dropdown menu.
- In the top navigation bar, click to open the 'Billing' tab.
- At the bottom of the page, click Get in touch. This will open up an email with our Finance Team, who will assist with your request.
Per our Terms of Service (Section 11.2) we don't offer refunds for annual or monthly accounts that are cancelled.