This article walks through how to cancel your company's 15Five account. We suggest downloading all data you may want access to in the future before canceling, as no one in your company will be able to log into 15Five after the cancellation process is complete.
If you're an individual who no longer wishes to have a 15Five account, please reach out to one of your account administrators.
Only account administrators can cancel a company's 15Five account.
Cancel your company's 15Five account
If you want to cancel your account and you have a Customer Success Manager, please reach out to them directly via email for assistance. Otherwise, you can cancel your company account by following the steps below.
- Click on the Settings gear in the top, right-hand corner of 15Five.
- Select 'Company settings' from the dropdown menu.
- In the top navigation bar, click to open the 'Billing' tab. If you are an account administrator and do not see the billing tab, please reach out to our Customer Support team at email@example.com.
- Click Deactivate your account in the top, right-hand corner of the page.
Per our Terms of Service (Section 11.2) we don't offer refunds for annual or monthly accounts that are cancelled.