This article walks through how to cancel your company's 15Five account. We suggest downloading all data you may want access to in the future before canceling, as no one in your company will be able to log into 15Five after the cancellation process is complete.
If you're an individual who no longer wishes to have a 15Five account, please reach out to one of your account administrators.
Only account administrators can cancel a company's 15Five account.
Cancel your company's 15Five account
1. Click on the Settings menu at the upper right corner of your 15Five account.
2. Select Company settings from the dropdown menu.
3. Click on 'Billing'.
4. Click on 'Deactivate your account' at the top right of your page. This will cancel your full company account.
Per our Terms of Service (Section 11.2) we don't offer refunds for annual or monthly accounts that are cancelled.