Configure MS Teams for High Fives

👥 Only account admins can manage integrations.

15Five's integration with Microsoft Teams brings the power of High Fives to your existing workflow, providing real-time visibility into High Fives sent and received across your organization. With this integration, it's easier than ever to give high fives to coworkers in the moment and strengthen your company's culture from anywhere. This article provides a step-by-step guide for enabling the Microsoft Teams integration and using it to view and give High Fives. If you encounter any issues with the integration, the article also includes troubleshooting tips and links to Microsoft's Help Center and Support Team.

Enable Microsoft Teams integration

1. Click on the Settings gear in the top, right-hand corner of your 15Five account.
   
2. Select Features from the dropdown menu.
   
3. At the bottom of the page, click to open the 'Integrations' section.
   
4. Click Enable to the right of the Microsoft Teams option.
   
5. Confirm that you would like to enable the integration by clicking on the orange Enable Microsoft Teams button.
6. Look for the green banner confirming the integration has been enabled.
   

That is all for the steps in 15Five. Next up, everyone at your company who plans to use the integration can take the steps in the next section of this article to view and give high fives in Microsoft Teams.

View and give High Fives in MS Teams

1. Now head on over to MS Teams and find the 15Five app in your top tab bar. Make sure you are in the 'Teams' section of your Microsoft app.
2. Click to open the 15Five tab and then click the orange 'Sign in to your account' button.
3. Enter in your company's subdomain. If your company does not have a subdomain, you can click sign in without subdomain or enter 'my'.
4. Use your 15Five credentials to sign in. By signing in to 15Five here, you are allowing MS Teams to read information from your 15Five account- High Five information to be exact.
5. After signing in, the 15Five tab will show High Fives. You will notice that your window looks a lot the High Five Dashboard.
6. In order to give a High Five, start typing your message and @mention the person/people. The process for giving a High Five via MS Teams is the same as via the High Five Dashboard.
7. Click the orange 'High Five!' button at the bottom of the text field.
8. Voilà- your High Five is now visible in the MS Teams High Five Feed.

Troubleshooting MS Teams issues

• Q: Why don't I see the 15Five app in Microsoft Teams?
  A: If you've already installed MS Teams on 15Five's website by following the steps outlined above, this is likely an issue on Microsoft's end, potentially dealing with how your company has the MS Teams integration set up. Here's an article from Microsoft's Help Center that walks through troubleshooting and resolving this issue. If you need to contact Microsoft's Support Team, you can do so via this link.
• Q: Why am I seeing an error in Microsoft Teams that says, "Uh oh! Something went wrong"?
  
  A: You're seeing this error because either 1) the High Fives feature isn't enabled in your company's 15Five account, or 2) the High Five Feed isn't enabled in High Fives feature settings. Please make sure both of these tools are enabled and try refreshing the page.