Integrate with Microsoft Teams for High Fives

15Five's integration with Microsoft Teams brings the power of High Fives to your existing workflow, providing real-time visibility into High Fives sent and received across your organization. With this integration, it's easier than ever to give high fives to coworkers and strengthen your company's culture from anywhere. This article provides a step-by-step guide for enabling the Microsoft Teams integration and using it to view and give High Fives. If you encounter any issues with the integration, the article also includes troubleshooting tips and links to Microsoft's Help Center and Support Team.

In this article, you will learn...

Access and availability

⛔️ Required access to Integrations settings.
👥 This article is relevant to Account admins.
📦 This feature is available in the Perform and Total Platform pricing packages.


Enable the Microsoft Teams integration

✏️

Note

Before you begin, make sure that the High Five Feed is enabled in High Fives feature settings. This step is required to use the Microsoft Teams <> 15Five integration.

  1. Click on the Settings gear in the top right-hand corner of 15Five.
    Open Settings.png
  2. Select 'Integrations' from the dropdown menu.
    Integrations.png
  3. Click Enable to the right of the Microsoft Teams option.
    Enable-Button.png
  4. Confirm that you would like to enable the integration by clicking on the orange Enable Microsoft Teams button.Screen_Shot_2021-05-27_at_11.37.28_AM.png
  5. Look for the green banner confirming the integration has been enabled.
    Microsoft-Teams-Enabled.png

View and give High Fives in Microsoft Teams

Once the Microsoft Teams integration is enabled, anyone within your organization can take the steps below to view and give high fives in Microsoft Teams.

  1. Open the 15Five app from the top navigation bar of Microsoft Teams. Screen_Shot_2020-08-21_at_11.51.22_AM.png
  2. Click Sign in to your account, then use your 15Five credentials to sign in. Screen_Shot_2020-08-21_at_11.51.38_AM.png
  3. After signing in, the 15Five tab in Microsoft Teams will show High Fives. Screen_Shot_2020-08-21_at_11.52.53_AM.png
  4. Give a high five by typing your high five into the text field and clicking High Five. Check out our "Give a High Five" article for instructions and tips on giving high fives.
    Screen_Shot_2020-08-21_at_12.59.49_PM.png
  5. Your high five will appear in Microsoft Teams and on the High Fives Dashboard in 15Five upon submission.

Troubleshooting MS Teams issues

Why don't I see the 15Five app in Microsoft Teams?
If you've already installed Microsoft Teams on 15Five's website by following the steps outlined above, this is likely an issue on Microsoft's end, potentially dealing with how your company has the Microsoft Teams integration set up. Here's an article from Microsoft's Help Center that walks through troubleshooting and resolving this issue. If you need to contact Microsoft's Support Team, you can do so via this link.
Why am I seeing an error in Microsoft Teams that says, "Uh oh! Something went wrong"?
You're seeing this error because either 1) the High Fives feature isn't enabled in your company's 15Five account, or 2) the High Five Feed isn't enabled in High Fives feature settings. Please make sure both of these tools are enabled and try refreshing the page. image.png

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