Configure Check-in questions for your team (Manager)

Ben Pemstein Ben Pemstein
· Updated

Managers and admins can add, edit, deactivate, and delete Check-in questions for their team or organization. Changes take effect on the next Check-in period.

Before You Begin

  • You must be a manager, group admin, or account admin.
  • Managers can configure questions for their direct reports only.
  • Group admins can configure questions for members of their group.
  • Account admins can configure questions for anyone in the organization.

Create a Check-in question

  1. Log in to 15Five and select Check-ins from the left navigation.
  2. Click Manage questions (or Settings, depending on your role view).
  3. Click Add question.
  4. Select Choose from Question Bank to use a pre-built question, or select Create custom question to write your own.
  5. If creating a custom question, type your question text in the field provided.
  6. Select the question type (e.g., text response, numeric scale).
  7. Under Assign to, select the team, group, or individuals who will see this question.
  8. Click Save.

Edit an existing question

  1. Navigate to Check-ins and click Manage questions.
  2. Locate the question you want to change.
  3. Click the Edit icon (pencil) next to the question.
  4. Update the question text, type, or assignment.
  5. Click Save.

Deactivate a question

Deactivating a question removes it from future Check-ins without deleting historical responses.

  1. Navigate to Check-ins and click Manage questions.
  2. Locate the question you want to deactivate.
  3. Toggle the question's Active switch to off.

Delete a question

Deleting a question permanently removes it. Historical response data tied to that question will no longer be accessible.

  1. Navigate to Check-ins and click Manage questions.
  2. Locate the question you want to delete.
  3. Click the Delete icon (trash can) next to the question.
  4. Click Confirm in the confirmation dialog.

If Something Goes Wrong

Issue Check Fix
Manage questions option is not visible Confirm your role is manager, group admin, or account admin Contact your account admin to verify your role permissions
Question is not appearing in direct reports' Check-ins Check the Assign to field on the question Edit the question and update the assignment to include the correct team or individuals
Deleted question still shows in a current Check-in Check whether the deletion was saved before the current period started Deactivate the question instead; deletion applies from the next period
Cannot delete a question Verify you have account admin access for org-wide questions Group admins cannot delete questions outside their group; escalate to an account admin

Not Covered Here

This article does not cover how employees answer Check-in questions or how managers review and respond to submitted Check-ins.

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