Kiosk mode lets employees complete an engagement survey on a shared computer or tablet by searching for their name, rather than receiving a personal survey link by email.
Important: Kiosk mode is not available to all customers. Contact 15Five Support or your Professional Services Manager (if one is assigned to your account) to request enablement before following these steps.
Before You Begin
- Kiosk mode must be enabled for your organization by 15Five. Contact 15Five Support or your Professional Services Manager (if one is assigned to your account) to request this.
- You must have the HR Admin or Account Admin role.
Steps
- Click the Settings gear in the bottom-left corner of 15Five.
- Select Features from the dropdown menu.
- Click Engagement to open Engagement feature settings.
- Click the Kiosk mode tab.
- Toggle Obfuscate employee names on or off.
- When on, employees searching for their name see a partially masked result (for example, J\\\* D instead of John Doe).
- Select the Kiosk Group to define which employees can be found in the kiosk search.
- Click Save.
What Correct Configuration Looks Like
After saving, the Kiosk mode tab reflects your selected obfuscation setting and Kiosk Group. No confirmation banner is required — the saved values display immediately on the tab.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Kiosk mode tab is not visible | Confirm Kiosk mode has been enabled for your organization by 15Five | Contact 15Five Support or your Professional Services Manager (if one is assigned to your account) to request enablement |
| Kiosk Group dropdown is empty | Confirm that groups exist in your account | Create or import groups before returning to this step — see Understand Group Types in engagement survey results |
| Settings do not save | Confirm you have the HR Admin or Account Admin role | Ask your Account Admin to verify your role permissions |
Not Covered Here
This article does not cover retrieving and sharing Kiosk links for a specific campaign.