Unlocking valuable insights into employee satisfaction and loyalty is a key endeavor for any organization seeking to foster a positive workplace culture. One powerful tool in this pursuit is the Employee Net Promoter Score (eNPS) which can be added to any engagement campaign to assess the likelihood of employees recommending their workplace to others. This article walks through how to add an eNPS survey to an engagement campaign.
In this article, you will learn...
Access and availability
⛔️ Required access to the Campaigns page in Engage.
👥 This article is relevant to Engagement Admins.
📦 This feature is available in the Engage, Perform, and Total Platform pricing packages.
How to add eNPS to a campaign 🧑💻
The eNPS survey is not included in engagement campaigns by default and must be added manually. Follow the steps below to add eNPS to a campaign
- Go through the steps to create an engagement campaign. If you select the option to create an express survey, rather than a manual campaign, you will need to customize it to include eNPS.
- When you reach the step to select a survey(s) for your campaign, select the "eNPS" option and click Add.
- If desired, add additional surveys to your campaign. You can see a list of all available survey options in this article.
- Finish going through the steps of creating the engagement campaign. The eNPS statements will be included in the survey that goes out to participants on the launch date.
Related Resources 📝
- Help Center article 💡: eNPS: Tool Overview
- Help Center article 💡: Create an engagement campaign
- Help Center article 💡: Analyze Engagement Results using the HR Outcomes Dashboard
Frequently Asked Questions (FAQs) ❓
When you include the eNPS question in an engagement campaign, you can use the eNPS tab to see how employees responded to it.
eNPS results will be available for the organization and any group that meets confidentiality standards when the assessment closes.
The following reporting options are available:
- eNPS score: See a quick measure of how employees feel about your organization.
- Response breakdown: View the distribution of responses provided to the eNPS survey question.
- eNPS trend: Visualize how eNPS trends survey over survey.
- eNPS breakdown: See a breakdown of how specific cohorts of your organization responded to the eNPS question.
- Feedback (located in the "Feedback" tab of results): See how employees responded to the open-ended eNPS question ("What was the primary reason for your answer?")
Learn more in our "Analyze Engagement Results using the HR Outcomes Dashboard" article.