When it comes to understanding and enhancing employee engagement, timely access to survey results is paramount. Once an engagement survey closes, individuals with results access are presented with a valuable opportunity to delve into the data. This in-depth analysis not only unveils an insightful overview of organizational and team-specific engagement achievements but also reveals the areas that warrant attention and improvement.
In this article, you will learn...
- How to access results for an engagement campaign
- Reporting options for engagement surveys
- Frequently Asked Questions (FAQs)
Access and availability
⛔️ Required access to Engagement results.
👥 This article is relevant to Engagement Admins, and any individual with results access.
📦 This feature is available in the Engage, Legacy Perform, and Total Platform pricing packages.
Note
Your organization will not receive an engagement score or have access to drivers, heatmap, and other reporting for custom surveys. Custom surveys also do not support trending data.
Access results for an engagement campaign
Note
Please refer to our "Roles and results access in an engagement campaign" article for details about who can access results.
- Click Engagement in 15Five's main, left-hand navigation.
- [HR admins] You'll be directed to the Engagement Overview page in 15Five. From here, scroll to the "Completed surveys" section and find the survey you want to view results for. Then, click View results.
- [Non-HR admins] In the campaign list, find the completed campaign you want to view results for and click View results to its right.
Tip
Use the Filter by option in the top, right-hand corner of the Campaign List and filter by campaigns with a "Completed" status. This will cause only completed campaigns to appear in the list.
- You are now in the 'Engagement' reporting tab for the campaign.
Reporting options
The Engagement tab of results provides a comprehensive overview of how engaged your organization is. By default, organization results are shown, but you click Add Filter at the top of the page to see results for specific groups.
This tab contains the following information:
- Engagement Score: An overall measurement of how engaged employees are.
- Engagement Level: Your organization's level of engagement and a percentage of how your organization ranked in comparison to all other organizations in the 15Five database.
- Industry Benchmark Comparison: How your organization ranked in comparison to other organizations in your selected industry benchmark.
- Engagement Score Trend: How your Engagement Score changes over time.
- Engagement Breakdown and Flow: Which buckets of engagement employees fall into, both for the current survey and over time.
- Response Rate: What percentage of employees submitted their engagement surveys
- View Scores by: Comparison of score for different subsets of respondents.
Learn more about each of these data points and how to analyze results in our "Analyze Engagement Results: Engagement Score and Drivers" article.
The Drivers tab of results gives you insights into how your organization performed with regard to 15Five's 17 Drivers of engagement, each of which is measured based on 2-3 specific statements in the core EngageSurvey. Drivers represent areas that the company has control over— in other words, the mechanisms leadership manipulates to influence work experience and ultimately impact engagement.
This tab contains the following information:
- Focus Areas: Which drivers have the most impact on your organization's engagement.
- Sphere of experience: Which category each driver fall into related to employees' work experience and relationships.
- Score: Which drivers are contributing positively to engagement and which can be acted on to improve engagement.
- Influence bubbles: How correlated individual drivers are to your organization's overall engagement.
- Change: How driver scores changed since your last campaign.
Learn more about each of these data points and how to analyze results in our "Analyze Engagement Results: Engagement Score and Drivers" article.
The Heatmap tab allows you to visualize how specific subsets of your organization scored in 15Five's 17 Drivers of engagement.
- Scores that are above the index (0 to +4) are displayed in blue and indicate that those drivers are strong in the work environment.
- Scores that are below the index (-4 to 0) are displayed in orange and indicate that those drivers could be improved.
Learn how to analyze results using the Heatmap in our "Analyze Engagement Results: Engagement Score and Drivers" article.
The eNPS tab contains the eNPS score and response breakdown for answers given to the eNPS survey statement ("On a scale from 0-10, how likely are you to recommend {Organization Display Name} as a great place to work?").
This section does not contain open-ended responses given to the optional written eNPS statement ("What was the primary reason for your answer?"). Written comments can be accessed in the Feedback tab.
Learn more about eNPS and reporting options in our "Add eNPS to an engagement campaign" article.
The Statements tab allows you to explore the distribution of answers given to statements included in an engagement campaign. Seeing which statements your employees resonated with— or didn't resonate with— can enable you to pinpoint which areas to focus on to improve engagement across your organization. Learn more in our "See how employees responded to engagement campaign statements" article.
Note
Your organization will not receive an engagement score or have access to drivers, heatmap, and other reporting for custom surveys. Additionally, custom surveys do not support trending data.
The People tab displays the name, email address, and/or phone number of all employees who participated in the engagement campaign.
The Feedback tab allows you to view open-ended comments (also called "Dynamic Feedback") provided by respondents.
Learn how to analyze dynamic feedback in our "View written feedback for an engagement campaign" article.
Frequently Asked Questions (FAQs)
Targeted engagement campaigns allow Engagement Admins to send surveys out to specific groups of individuals within their organization. To have visibility into a results for a targeted engagement campaign, you must have results access for the specific groups that were targeted in the campaign.
For example: A leader may have access to a person’s results (e.g. via Manager or Hierarchy groups), but if they don’t have explicit access to the targeted group(s), they won’t be able to see results.
Not by default. However, Admins can grant all leaders visibility into the engagement results of their hierarchies by toggling on the "Results Access" option in Engagement feature settings. This setting gives all Leaders access to results for their hierarchies without needing to be assigned additional results access. That said, if someone in a leader's hierarchy is included in a targeted campaign, they won't be able to see results unless they have results access for a group that was included in the targeted campaign.
Employees with limited access can view organization-wide Engagement Score, Response Rate, and Engagement Drivers score, but cannot apply filters when viewing results.