👥 Engagement Admins and Organization Admins/Leaders with results access can view engagement campaign results.
Once an engagement survey closes, those with results access can access to the Overview, Drivers, Heatmap, and People tabs of Engage results, which work together to paint a clear picture of organization and team-specific engagement wins and opportunities. It's possible to view results for any current or past engagement campaign.
In this article, you will learn...
- How to access results for an engagement campaign
- What data is available in the Overview, Drivers, Heatmap, and People tabs ('eNPS' and 'Custom items' tabs coming soon!)
Are you more of a visual learner? Check out our Engage Overview video! A results walkthrough begins at 0:51.
Access results for an engagement campaign
- Click Engagement (in-app link) in 15Five's main, left-hand navigation to open the Engagement portal.
- Click Campaigns in the Engagement portal's left-hand navigation bar to see a full list of your organization's current and past engagement campaigns.
- From here, click View Results next to the campaign you want to see results for.
- You are now on the 'Overview' tab for the Engagement Campaign. Continue reading for information about what data is available in the Overview, Drivers, Heatmap, and People tabs.
The 'Overview' tab provides a snapshot view into a campaign's engagement results. By default, organization results are shown, but you click Add filter at the top of the page to see results for specific groups. Group results data reflects group membership at the time the campaign was run.
The following data is available in the 'Overview' tab:
- Engagement score: Your organization's engagement score in the campaign, along with the associated engagement level and industry benchmark comparison. Click the "i" icon in the upper right corner to view the Engagement Score Guide. This compares your organization's engagement score to the average engagement score in our database.
- Engagement score trend: Trends over time for past campaigns that used the same survey as the campaign you're viewing results for, so you monitor engagement changes over time. The dotted gray line on the graph represents the average score in 15Five's database. Hover over the graph to see the previous engagement scores.
- Response rate: What percentage of survey participants responded to the engagement survey. Below the current response rate is a graph that shows response rates from previous campaigns that used the same survey as the campaign you're viewing results for. This graph can be used to track how the response rate has trended over time. Hovering on any point on the graph will display the survey date and response rate.
- Engagement flow: The count or percentage of survey participants that fell into each engagement level (Highly Disengaged, Disengaged, Moderately Engaged, Highly Engaged, Extremely Engaged). This data is displayed for the last four engagement campaigns that used the same survey as the campaign you're viewing results for.
When viewing organization results in count view, hover over any bracket to reveal the flow of employees into and/or out of that bracket. Use this to understand if employees are improving or declining in engagement.
The 'Drivers' tab lists the results for all the drivers 15Five measures in engagement surveys. The following data is available in the 'Drivers' tab:
- Driver name: Hover over the name to read the definition and survey statements for that driver.
- Sphere: What sphere of experience the driver falls into.
- Score: The Score column lists the driver scores from the survey.
- Influence: The influence bubble shows how a driver is related to the overall engagement of the organization.
- Change: The Change column shows the increase or decrease in the driver from the previous survey to the current survey.
- Trend: The Trend column displays the change in driver scores over the past four campaigns that used the same survey as the campaign you're viewing results for.
To further analyze the driver data in this tab, click on a column header name to sort data in ascending or descending order.
The 'Heatmap' tab allows you to view driver scores for specific groups/attributes. Select which group you want to view drivers scores for from the dropdown menu next to View Scores By. Results will reflect group membership at the time the survey was run.
The heatmap displays driver scores for the engagement survey and compares them with scores in 15Five's Engagement Driver Index, which represents the average response to each engagement driver based on a sample set of data from our database.
- Scores that are above the index (0 to +4) are displayed in blue and show that those drivers are strong in the work environment.
- Scores that are below the index (-4 to 0) are displayed in orange and show that those drivers could be improved.
To see the trend data for a driver, hover over any box on the heatmap.
The 'People' tab is available on any group results pages and displays the name, email address, and/or phone number of all employees that are included in the group. This does not reflect who participated in the survey.