Engagement Driver Index

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This article is no longer accurate and will be archived in Q3 2023. Please refer to our "Analyze Engagement results: Engagement Score and Drivers" article for updated information.


The Engagement Driver Index represents the average response to each engagement driver based on a sample set of data from our database. We use an index to score drivers because it allows us to take into account the natural human bias and sentiment to the survey statements. The index represents the standard response to each driver.

The driver scores and trendlines for your organization or employee segments represent how employees at your organization answered compared to the Engagement Driver Index. If employees answered more negatively than the index, the driver score will show as a negative number with an orange color. If employees answered more positively than the index, the driver score will show as a positive number with a blue color.

With the release of our engagement survey 4.0, we introduced updates to our engagement drivers and survey statements. Because of these changes, we updated the driver index to take into account the standard response from employees to the new statements and drivers.

How will this impact my survey results?

We now have a set index for Survey 4.0 (available after July 1, 2020) that will remain constant for this survey version. With the index, we found that the standard responses to some statements and drivers were more positive than originally presented.

On the next quarterly survey that is completed after the index launch date of July 1, 2020, the new index will be applied to your current survey results and previous driver data that are shown in the driver trendlines. You may notice that some of the driver scores from previous surveys are now lower when viewed in the trendline. This reflects the correct index scores and allows for an accurate comparison of change between all surveys completed with Survey 4.0.

We recommend using the following data points as you review your driver data and select areas for focus:

  • Score - Look for drivers with negative scores as areas that may require focus.
  • Influence - Drivers with a large influence circle are areas that are more closely tied to engagement for your organization. Focusing on these, especially drivers that have low scores and high influence can have a greater impact on your Engagement Score.
  • Change - Drivers that are decreasing from last survey, or across several surveys as noted in the trendline, are areas to watch. These may note areas where employees are experiencing aspects of engagement differently than before. If a driver has a negative score, high influence, and is trending down, this is an area to prioritize for focus.
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