This article walks through how to create a manager effectiveness review cycle. Manager effectiveness reviews are one factor that can be included in the "Manager Effectiveness Assessment" section of your organization's Manager Effectiveness Indicator.
In this article, you will learn...
- What a manager effectiveness review cycle is
- What questions are included in a manager effectiveness review
- How to create a manager effectiveness review cycle
Access and availability
⛔️ Required access to Best-Self Review®.
👥 This article is relevant to Review admins.
📦 This feature is available in the Total Platform pricing package.
What is a manager effectiveness review cycle?
A manager effectiveness review cycle is a review cycle in which managers are reviewed by either their direct reports, themselves, and/or their managers on 15Five's manager competencies. This assessment can be pulled into Manager Effectiveness Indicator configuration. Holding a manager effectiveness review cycle allows the perspectives of people that work closely with managers (their managers and direct reports) to be reflected in the indicator. Data can be collected through a stand-alone manager effectiveness review cycle, or added to a larger review cycle.
Manager Effectiveness Review Questions
There are eight manager effectiveness questions that can be included in a self, manager, or upward review. These questions cannot be altered, as they're used for benchmarking. Each manager effectiveness question asks participants to reflect on how often a manager demonstrates the following competencies on a five-point Likert scale from always demonstrates to never demonstrates:
- Demonstrating Business Acumen: Analyze complex situations, anticipate future trends and possibilities, and develop plans that take into account various factors and contingencies across a business environment.
- Setting Goals: Prioritize work and define measurable objectives that an individual or organization wants to achieve. Identify the desired outcome or results and develop a plan to reach that goal.
- Enabling Productivity: Create an environment or provide resources and tools that allow individuals to work efficiently and effectively toward achieving their goals. Identify the factors that may hinder productivity and find ways to eliminate or mitigate them.
- Giving and Receiving Feedback: Provide or get information about performance, behavior, or actions with the intention of improvement or the continuation of doing something well.
- Influencing Others: Affects people's beliefs, attitudes, and behaviors. Have an awareness of people, their values, and needs, and use this knowledge as a means to drive organizational impact.
- Supporting Career Growth: Help individuals to develop the knowledge, skills, and experience they need to achieve their career goals. Mentor, train, coach, and provide opportunities for learning and growth.
- Building Strong Teams: Foster their team to work well together, be committed to a common purpose, and achieve their goals efficiently and effectively together.
- Developing Yourself: Stay organized, focused, and productive while also managing their teams effectively.
Create a manager effectiveness review cycle
There are four steps to creating a manager effectiveness review cycle: creating a manager-specific group, configuring Best-Self Review® feature settings, creating a manager effectiveness question template (or using one of 15Five's default question templates, which already include the Manager Effectiveness questions), and then creating the review cycle itself. Each of those processes is covered in the following sections.
We recommend having a group with all managers in your company, then applying that group to the review cycle. Doing this ensures that reviews will only be written about managers. Learn how to create a new group.
We recommend selecting the following settings in Best-Self Review® feature settings:
- Review participants: We recommend selecting the option to include “Only specific people or groups” and selecting the manager-specific group you created.
- Direct report transparency: Review and edit how you want direct report responses to display to their manager. Options include shared or hidden. The Shared setting will show all upward results verbatim and the identity associated with the response can be displayed or remain anonymous. The Hidden setting will allow the manager of the manager to summarize the responses from direct reports.
- Kickoff email: You can choose to include a kickoff email with the review cycle. If you want to include the email, you can edit the text of the email. Here is an example of an email that can work well to promote the Manager Effectiveness review:
- Subject: Kicking off our 15Five Manager Review
We’re officially kicking off our Manager Review through 15Five! The purpose of this review is to provide managers with insight into their strengths and areas for growth to become effective managers.
We genuinely believe this review cycle will be constructive and motivating. Your honest feedback will help us understand our strengths and where we can provide additional training. If you have any questions throughout the process, reach out to us directly!
Your review admins
[Review Admin Names]
If you're using one of 15Five's default question templates, this step is not necessary. The Manager Effectiveness competency questions are already included in these question templates.
- Click on Best-Self Review® in 15Five's main, left-hand navigation.
- You will land on the 'Review cycles' page. From here, click into the 'Template configuration' tab in the top navigation.
- Click Create a new template.
- Name the question template. Be specific when choosing a name so that you can easily find it later (e.g. "Manager Effectiveness Template").
- Choose which type of review you would like to create a manager effectiveness question template for— either 1) Self and Manager review, or 2) Upward review.
- You're now in the "Questions" section, where you can add questions to your template. You'll notice that this section is split into sub-sections of questions. The Manager Effectiveness questions are available in the Manager Effectiveness section.
If you want to include the Manager Effectiveness questions in a full review cycle, check out our "Create a custom question template" Help Center article for an in-depth walkthrough around adding questions to other question template sections. NOTE: If the manager effectiveness questions are added to a self and manager review question template, only those who are managers will see the manager effectiveness questions within the self review.
- From here, you have the option to edit the section title or description. Choose whether you'd like to use the default name and description for each section, or edit them by clicking '...' to the right of the section name and selecting 'Edit title and description' from the dropdown.
- Click on the purple text “Include these eight questions…” to add the manager effectiveness questions to the template.
Once you click this text, the manager effectiveness questions will appear in the template. These questions cannot be altered.
- Click Create Template at the bottom of the page..
- Review the questions that you added, then click Looks good to save your question template.
- Repeat this process if you want to create a question template for an additional review type (self, manager, or upward).
This section walks through the specific steps you need to take to create a Manager Effectiveness review cycle. For an in-depth overview of how to create a review cycle, check out our "Create a Best-Self Review® cycle" Help Center article.
- Click on Best-Self Review® in 15Five's main, left-hand navigation.
- You will land on the 'Review cycles' page. From here, click Create a new review cycle in the top, right-hand corner of the page.
- On the "Review name" page, enter the name you'd like to use for the new cycle. Be specific when choosing a name so that you can easily find it later (e.g. "Q2 23 Manager Effectiveness Review"). Then, click Continue.
- On the "Review participants" page, select the "Only specific people or groups" option and then select the manager-specific group you created from the dropdown menu. This ensures that only managers will be reviewed in the cycle.
- On the "Review type" page, select the types of reviews you'd like to include in your review cycle. The manager effectiveness questions are available for self, manager, and upward review types.
- When selecting which question templates you would like to be used for each type of review, select either the appropriate 15Five default question template or the Manager Effectiveness template(s) you created in the last section. To preview the template, click View.
- Once you're satisfied with your review settings, go to the "Summary & complete" page and click Save changes.