This article explains how to send a High Five to a teammate directly from Slack using the /highfive command.
Before You Begin
- The 15Five Slack app must be installed in your Slack workspace. See for setup context.
- The recipient must have a Slack account using the same email address as their 15Five account. If the emails do not match, the High Five will not post to 15Five.
Steps
- Open any Slack channel or direct message.
- Type
/highfive, then @mention each recipient and write your message in the same line, for example/highfive @sophiafresch thanks for covering the demo!Press Enter.
What You Should See
The recipient receives a Slack notification. The High Five appears in the High Fives Feed in 15Five.
Key Rules
- Only the
/highfivecommand creates a High Five. Messages posted in a Slack channel, including the channel 15Five shares High Fives to, aren't recorded in 15Five and aren't converted later. - Slack emoji reactions don't sync to 15Five. To like a High Five from Slack, click Like on the message 15Five posts.
- Your Slack email and each recipient's Slack email must match their 15Five accounts.
- An admin chooses which Slack channel High Fives are shared to. See 15Five App for Slack.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
/highfive command is not recognized |
Confirm the 15Five Slack app is installed in your workspace | Ask your Slack workspace admin to install the 15Five Slack app |
| Recipient is not found after @mentioning | Confirm the recipient has a Slack account in your workspace | Ask the recipient to join the Slack workspace |
| High Five does not appear in 15Five after submission | Confirm the recipient's Slack email matches their 15Five account email | Ask the recipient or an admin to verify email consistency across both accounts |
| Slack says Unable to find the 15Five user | The recipient's Slack email doesn't match a 15Five account | Ask an admin to match the emails, then send the High Five again |
Not Covered Here
This article does not cover installing the 15Five Slack app. See for an overview of High Five methods.
Related Articles
- Give a High Five while reviewing a Check-in
- Configure Check-in tool settings (Pulse, Priorities, High Fives, Attachments)
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