Upgrade or downgrade your plan

This article outlines how to update or downgrade your 15Five plan. If you'd like to see what features are included in each of 15Five's pricing plans, check out our pricing page. For more information on Billing Terms & Conditions, see this page.



Only account admins and billing admins can access your company's 'Billing' page. Follow these steps to make someone a billing administrator. If you are an account administrator and do not see the billing tab, please reach out to our Customer Support team at support@15five.com.

Upgrade your organization's plan

  1. Click on the 'Settings' gear in the top, right-hand corner of 15Five.
    Open Settings.png
  2. Select 'Company settings' from the dropdown menu.
  3. Click on the 'Billing' tab.
  4. Click Upgrade Plan.
  5. Choose which plan you'd like to upgrade to and click Select plan.
  6. Voilà! New features will automatically be enabled in your company's account and your billing contact will receive a receipt via email.

Downgrade your organization's plan

To downgrade your subscription, please contact our Accounts Receivable Team by emailing AR@15five.com.

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