In this article, we’ll walk you through the different methods you can use to log in, whether it’s via Single Sign-On (SSO), with your email and password, or using Google sign-in. If you're experiencing any issues, we’ll also provide troubleshooting tips to help you quickly regain access to your account. If you are still unable to log in after following these troubleshooting steps, contact 15Five's Support Team using the "Support" icon in the bottom, right-hand corner of your screen.
In this article, you will learn...
- How to log in using Single Sign-On (SSO)
- How to log in using your email address and password
- How to log in using Google
Note
If you're trying to access 15Five for the first time, please refer to this article.
How to log in using Single Sign-On (SSO)
Single Sign-On (SSO) allows users to log in to any number of service providers (such as 15Five) through a single login profile. If SSO is set up in your organization's account, you can access 15Five using the steps below.
- Go to your organization's domain URL (subdomain.15five.com).
- Click Sign in.
- You'll be directed to your Identity Provider (IdP) page. Here, enter your SSO credentials.
- Once your account is authenticated, you will be logged into 15Five and redirected to your 15Five homepage.
Troubleshooting 🔍
If you're having issues logging into 15Five using Google sign-in, here are some things you can try:
If you try to log in at my.15five.com, you'll see an error message that says, "You need to sign in via SAML single sign-on. Please navigate to your company's sign in page." To log in, you'll need to go to your organization's domain URL (subdomain.15five.com).
The subdomain in your login URL (subdomain.15five.com) is used to direct and authenticate your login request. If you can't log in, confirm that you're navigating to the right subdomain.
Make sure the email address you're signing in with matches the email address your 15Five account is registered under (this is likely your work email address).
Reach out to your manager or an admin to confirm that your company's 15Five instance is still active and your individual account is still active. If your individual account was mistakenly deactivated, they can reactivate it for you.
How to log in using your email and password
- Go to https://my.15five.com/.
- Enter the email address you use for 15Five (likely your corporate email address) and password, then click Sign in.
- If you have two-factor authentication set up for your account, enter the code from your authentication app.
- You will be logged into 15Five and redirected to your 15Five homepage.
Troubleshooting 🔍
If you're having issues logging into 15Five using your email address, here are some things you can try:
If your organization has Single Sign-On (SSO) enabled, you may see an error message that says, "You need to sign in via SAML single sign-on. Please navigate to your company's sign in page." Please navigate to your company's sign-in page and log in via SSO.
Make sure the email address you're signing in with matches the email address your 15Five account is registered under (this is likely your work email address).
If you're unable to log into your account, check out our "Change or reset my password" Help Center article for information about how to reset your password.
Reach out to your manager or an admin to confirm that your company's 15Five instance is still active and your individual account is still active. If your individual account was mistakenly deactivated, they can reactivate it for you.
How to log in using Google
Note
Before you can log in using Google, you have to set up Google sign-in in your account settings.
- Go to https://my.15five.com/.
- Click Sign in with Google.
- Select or enter the email address that you use for 15Five.
- You will be logged into 15Five and redirected to your 15Five homepage.
Troubleshooting 🔍
If you're having issues logging into 15Five using Google sign-in, here are some things you can try:
Make sure the email address you're signing in with matches the email address your 15Five account is registered under (this is likely your work email address).
Reach out to your manager or an admin to confirm that your company's 15Five instance is still active and your individual account is still active. If your individual account was mistakenly deactivated, they can reactivate it for you.