To avoid interruptions in your 15Five subscription, keep your payment information up to date. This article walks Account and Billing Admins through updating credit card details in the Billing Portal.
In this article, you will learn...
Access and availability
⛔️ Required access to the 15Five Billing Portal.
👥 This article is relevant to Account admins and Billing admins.
📦 This feature is available in all pricing packages.
Note
If you see a banner that says, “Your last credit card transaction failed,” it's likely because your credit card has expired or is being declined by your bank. To keep your subscription active, please update your credit card information.
How to update your credit card information 💳
- Click on the Settings gear in the top, right-hand corner of 15Five.
- Select 'Company settings' from the dropdown
-
Open the 'Billing' tab.
Note
If you are an account admin or billing admin and don't see the 'Billing' tab, please contact our Support Team.
- Click Manage Billing Details at the top right of your page. Clicking this will sign you into the Billing Portal.
- Once in the Billing Portal, click “+ ADD PAYMENT METHOD”.
- Enter the card information, expiration, and CVC. You can also select the payment method as the default card on file. Hit “ADD CARD”.
- Once you add the card, you can manage the payment methods on file by clicking the three dots next to the card. This will allow you to delete a payment method or set it as the default card.