15Five employees are here to help with your product questions, billing questions, and sales inquiries. Continue reading for steps on how to get in touch with the appropriate team. You can also check our system status to see the current operational status of components of 15Five.
Contact our Support Team
Our stellar Support team is here to answer your product questions, troubleshoot issues with your account, and help you make the most of 15Five.
We are online to help you Monday-Friday from 9AM-8PM EST/6AM-5PM PT. Our Support Team aims to respond to all tickets within 24 hours on normal business days.
There are two ways to open a ticket with our Support Team:
- Email email@example.com. Please include a brief description of your issue and any relevant context, links, or screenshots.
- Click the orange bubble in the bottom, right-hand corner of your 15Five account and select "Contact Support." Please include a brief description of your issue and any relevant context, links, or screenshots.
Check out resources for some common issues below:
Contact our Billing Team
If you have a question about your invoice or billing details, you can open a ticket with 15Five's Billing Team by emailing firstname.lastname@example.org. Our Billing Team responds to all incoming emails within 48 hours on regular business days. For articles around billing in 15Five, check out this section of the Help Center.