Contact 15Five – 15Five Help Center

15Five employees are here to help with your product questions, billing questions, and sales inquiries. Continue reading for steps on how to get in touch with the appropriate team. You can also check our system status to see the current operational status of components of 15Five.

Contact our Support Team

Our stellar Support team is here to answer your product questions, troubleshoot issues with your account, and help you make the most of 15Five.

Support hours

We are online to help you Monday-Friday from 9AM-8PM EST/6AM-5PM PT. Our Support Team aims to respond to all tickets within 24 hours on normal business days.

There are two ways to open a ticket with our Support Team:

Email support@15five.com. Please include a brief description of your issue and any relevant context, links, or screenshots.
Click the orange bubble in the bottom, right-hand corner of your 15Five account and select "Contact Support." Please include a brief description of your issue and any relevant context, links, or screenshots.

Check out resources for some common issues below:

I can't log in to 15Five.

If you're having issues logging into 15Five, please see our "Sign in to 15Five" Help Center article. If that doesn't help, open a ticket with our Support Team and we'll be happy to assist.

I can't figure out how to use a specific feature.

If you're having issues using a specific feature in 15Five, please navigate to the "Using 15Five" section of our Help Center and look through available articles for that feature. If you can't find an article that helps you resolve your issue, open a ticket with our Support team and we'll be happy to assist.

A part of 15Five isn't loading correctly.

If 15Five isn't loading for you, or if it's loading in a strange way, please refer to our "Browser support" Help Center article to ensure you're using a supported browser. If you are using a supported browser, try clearing your cache and cookies and reloading the page. If the issue persists, please open a ticket with our Support Team and we'll be happy to assist.

Contact our Billing Team

If you have a question about your invoice or billing details, you can open a ticket with 15Five's Billing Team by emailing ar@15five.com. Our Billing Team responds to all incoming emails within 48 hours on regular business days. For articles around billing in 15Five, check out this section of the Help Center.

Contact our Sales Team

If you have sales-related questions, open a ticket with 15Five's Sales Team by emailing sales@15five.com. Get your trial started or chat with an account representative here.

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