If your credit card information needs to be updated, you can do that from your Billing page by following the steps below.
If you see a banner that says, “Your last credit card transaction failed,” it's likely because your credit card has expired or is being declined by your bank. To keep your subscription active, please update your credit card information.
Update your credit card information
1. Click on the Settings menu at the upper right corner of your 15Five account.
2. Select Company settings from the dropdown menu.
3. Click on 'Billing'.
4. Click 'Payment method' in the secondary top navigation bar.
5. Fill in the updated payment details and click Update.