Keeping your payment information up to date is essential for ensuring uninterrupted access to 15Five. If you’ve received a notification about a failed transaction— perhaps due to an expired or declined card— it’s time to update your credit card details. This article provides step-by-step instructions for Account and Billing Admins to update payment methods in the 15Five Billing Portal, so your subscription stays active without any hiccups.
In this article, you will learn...
Access and availability
⛔️ Required access to the 15Five Billing Portal.
👥 This article is relevant to Account admins and Billing admins.
📦 This feature is available in all pricing packages.
Note
If you see a banner that says, “Your last credit card transaction failed,” it's likely because your credit card has expired or is being declined by your bank. To keep your subscription active, please update your credit card information.
How to update your credit card information 💳
- Click on the Settings gear in the top, right-hand corner of 15Five.
- Select 'Company settings' from the dropdown
- Open the 'Billing' tab.
Note
If you are an account admin or billing admin and don't see the 'Billing' tab, please contact our Support Team.
- Click Manage Billing Details at the top right of your page. Clicking this will sign you into the Billing Portal.
- Once in the Billing Portal, click Payments.
- Then click the 'Manage Payment Methods' tab.
- To update your card or add a new card, click +Add New Payment Method.
- Add the card details and click Submit.
- Set the new card as your default and if needed, delete the previous card.