Need a copy of your 15Five invoice? You can easily access and download invoices directly from your Billing Portal. This capability ensures that Account and Billing Admins have quick and convenient access to billing records whenever needed. In this article, we’ll guide you through the steps to download an invoice and explain what to do if you require copies of invoices not available in the portal.
Access and availability
⛔️ Required access to the 15Five Billing Portal.
👥 This article is relevant to Account admins and Billing admins.
📦 This feature is available in all pricing packages.
Note
Check out our "Understand my billing invoice" article if you're unsure of what the charges on your invoice mean.
How to download an invoice 🧾
- Click on the Settings gear in the top, right-hand corner of 15Five.
- Select 'Company settings' from the dropdown
- Open the 'Billing' tab.
Note
If you are an account admin or billing admin and don't see the "Billing" tab, please contact our Support Team.
- Click Manage Billing Details at the top right of your page. Clicking this will sign you into the Billing Portal.
- From the Billing Portal, click on the 'Invoices' tab.
- Find the invoice you're looking for and click the invoice number to download.
Note
To request copies of previous invoices not in the portal, please contact our Billing Team at ar@15five.com.