Manage groups by CSV import

If you have a large team or need to make a large number of group membership changes, you can use our option to make bulk group changes by uploading a CSV file with people's information. The email address field is the only required field; the other fields are optional. 

Use CSV import to bulk change groups

1. If you are making updates, we do suggest downloading a CSV of your company first.

2. Take the export (shown below) and remove all rows and columns that you do not wish to edit. In this case, remove all columns except for email and active_group_names.

3. You have two column header options for managing groups through bulk import. You only need to use one of the two. 

• First option- active_group_names which requires that ALL groups new and existing must be included in the bulk import. If you leave out an existing group from this field, the person will be removed from that group.
• Second option- add_to_groups which requires only new groups to be added in the field. The "add_to_groups" option only pertains to adding someone to a new group(s).

4. After you have added in all group information, save the new CSV. Make sure the format is UTF-8.

5. Import the new CSV here by clicking Choose file.

6. Check to make sure there are no errors with the import. Errors would appear at the top of your page, if any were found.

7. Scroll down to click Start over or Finish import.

8. Voilà! Group membership has been updated.

Special notes about imports

• If you are referencing a group in your CSV file that has not been created, we will recognize that and create the group. 
• If you remove a group in the CSV file under the "active_group_names" column, it will remove the person from that group.  
• If this is your first time using 15Five and you are importing your team, here is a CSV file that will help you prepare your import.
• If someone belongs to multiple groups, you can enter each group name separated by commas. For example: Sales, SF Team, Customer Success.