Doing reviews at a company can feel like directing an orchestra—there are a lot of moving parts and people to manage. To take the burden off of review admins, we automatically inform review participants of important milestones and remind them when something is due. We also send emails that are action based, meaning when someone takes an action, the email is triggered. While most of our emails are automated, we do give people the option to nudge employees who need additional reminders. We allow review admins to manage review emails in the review settings page. Below is an overview of emails that can be sent during a Best-Self Review™.
| Name of notification | Notification description | When is it sent? | Who receives it? | Can I turn this email on/off? |
| Reminders to complete self, manager, peer, OR, upward review(s) |
This email is managed in the Review notification settings and serves as a reminder to participants and review writers to fill out their review(s). This same email is used as a reminder for all reviews and can be sent 3 days before, and/or the day of. Once submitted, emails will stop. Past due email is down lower on this sheet. | 8:50 am UTC 3 days before a due day, the day before a due day, and the day of a due day (assuming all options are enabled in the Reviews notification settings) | Review writer(s) | Yes |
| Manager Approved Peers | This email is sent to participants indicating what peers have been approved by their manager. If peer settings are anonymous, the identities of peers will not be included in the email. | Upon manager approval if approved before the "manager approve peers by" date or the day after "manager approve peers by" date selected if no action is taken by manager | Participant(s) | No |
| New admin: BSR best practices | This email is sent to give new review admin tips on having a successful review cycle. | When a new review admin is added in Manage Features>Best-Self Review>Review Admins in 15Five. | New review admin(s) | No |
| Admin: Intro to BSR | This email is sent to introduce our Reviews feature to a new review admin. | When a new review admin is added in Manage Features- "Best-Self Review"- Review Admins in 15Five. | New review admin(s) | No |
| Manager nudge to nominate peers | This email is sent to participants reminding them to nominate peers to review them. | When a manager selects "nudge" from the 'Peer nominations' tab under 'Peers for your team'. | Participant(s) | No |
| Decline Peer Nomination - to manager | This email is sent to the manager/reviewer of the participant indicating that the peer declined to review their direct report. | When a peer declines a peer nomination of their direct report(s)- 8:10am UTC the morning after a peer nomination is declined | Reviewer(s) | No |
| Decline Peer Nomination - to person who nominated | This email is sent to the participant indicating that a peer they nominated, and their manager approved, has declined the nomination. | When an already approved peer declines a peer nomination | Participant(s) | No |
| Peer nomination- You've been nominated! | This email is sent to notify an employee that they have been nominated as a peer to review a participant in the cycle. | When an employee has been nominated by the participant AND approved by the participant's manager | Nominated employee(s) | No |
| Peer Nomination Removal | This email is sent to notify an employee that their previously approved peer review of the indicated employee has been removed and they no longer have to complete that peer review. | When an already approved peer is retroactively removed by the participant's reviewer. | Nominated employee(s) | No |
| Peer Nominations Due | This email is sent to notify participants that their peer nominations are due in 3 days | When a peer has not nominated the min number of peers within 3 days of the peer nomination deadline. This email is also sent out the day peer nominations are due, if the notification setting is enabled in Manage Features>Best-Self Review™>company notification settings. | Participant(s) | Yes |
| Peer Nominations Due Team | This email is sent to notify reviewers that their team's peer nominations are due in 6 days | 6 days before the peer nomination deadline | Reviewer(s) | Yes |
| Manager Finalizes Review Results | This email is sent to participants letting them know that their reviewer has finalized the reviews and shared the results with them. There is an included link to view their review results in 15Five. | When a manager shares and finalizes the results | Participant(s) | Yes |
| Manager Shares Review Results | This email is sent to participants letting them know that their manager has released the summary for viewing. Admins can opt-out all participants from this email in the review settings page. | When a manager shares the review results | Participant(s) | Yes |
| Activate Reviews Email | This email is sent to admins when Best-Self Review™ is enabled in Manage Features to make them aware that the feature was enabled. | When Best-Self Review™ is enabled by an admin | Account admin(s) | No |
| Cycle Ended Email | This email is sent to participants letting them know that the cycle has ended. | Day after the cycle end date has passed | Participant(s) | No |
| Review cycle kickoff | Kick-off email listing important dates and custom message set in Manage features>Best-Self Review page. | 8:23am in the company's timezone on the day the review cycle starts. | Participant(s) and review admin(s) | Yes |
| Review cycle kickoff, manager review only | This email is sent if a manager/reviewer has direct reports that are participating in the cycle, but the manager themselves is not a participant.This email explains which direct reports are participating and what they as the reviewer will be expected to do for that review cycle. | 8:23am in the company's timezone on the day the review cycle starts. | Reviewers whose direct report(s) are participants, except review admins; these reviewers are not participants themselves. Review admins do not receive this | Yes |
| Review cycle kickoff, upward review only | This email is sent if a direct report's manager is a participant in the cycle but the direct report is not. The email lets the direct report know that their manager is participating in a cycle and they will be required to fill out an upward review of them. | 8:23am in the company's timezone on the day the review cycle starts. | Direct reports whose manager is a participant except review admins; these direct report(s) are not participants themselves. Review admins do not receive this | Yes |
| Deactivate Reviews Email | This email is sent to inform account admins that Best-Self Review has been deactivated from the Manage Features page in 15Five, indicating which admin deactivated the feature. | When Best-Self Review™ is disabled by an admin in Manage Features | Account admin(s) | No |
| Cycle was deleted | This email is sent when a cycle has been deleted informing participants that they no longer have to fill out their review(s). | When a cycle is deleted | Participant(s) | No |
| Cycle was deleted- upcoming cycle | This email is sent to indicate that an upcoming review cycle was deleted and by which review admin. | When an upcoming cycle is deleted | Review admin(s) | No |
| New Review Admin Email | This email is sent to new review admin letting them know they were added as a review admin | When they are added as a review admin | New review admin(s) | No |
| New review cycle | This email is sent when a new review cycle is created and which review admin created it. | When a new review cycle is created | Review admin(s) | No |
| No Review Admins Email | This email is sent to inform account admins that there are no active review admins | When all review admins are removed in the Manage Feature's screen- Best-Self Review™- Review Admins, leaving no additional review admins to manage reviews- 8:35am UTC every morning | Account admin(s) | No |
| Overdue review cycle | This email is sent to let review admins know that the upcoming review cycle was not launched because it has yet to be approved. Gives steps on how to launch. | Day after previously selected start date | Review admin(s) | No |
| Repeating Cycle Biannual Email | This email is sent to notify review admins that their biannual review cycle is upcoming, indicating they need to approve the cycle for it to start on time. | Sent out 8:40am UTC 7 days | Review admin(s) | No |
| Repeating Cycle Quarterly Email | This email is sent to notify review admins that their quarterly review cycle is upcoming, indicating they need to approve the cycle for it to start on time. | Sent out 8:45am UTC 7 days prior | Review admin(s) | No |
| Upcoming review cycle | This email is sent to notify review admins there is an upcoming review cycle starting within 7 days and that it requires approval. | 1 week/7 days from cycle start date. | Review admin(s) | Yes |
| Review Milestones changed | This email is sent to inform review admins that milestone/deadlines have been updated in the review cycle's settings. | When they are updated | Review admin(s) | No |
| Nudge Final Review Admin | Nudge email to remind reviewers to share review results with their direct reports. | When a review admin hits "nudge" to remind managers | Reviewer(s) | No |
| Nudge Final Review Reporter | Nudge email to remind reviewer to share review results. | When a participant selects "nudge" to remind their reviewer | Reviewer(s) | No |
| Nudge Finalize Review Admin | Nudge to finalize the review for a participant/direct report sent to their reviewer. | When a review admin hits "nudge" to remind managers | Reviewer(s) | No |
| Nudge Finalize Review Reporter | Nudge to finalize the review for a participant/direct report sent to their reviewer. | When a participant selects "nudge" to remind their reviewer | Reviewer(s) | No |
| Nudge Manager Reviewers | Nudge to complete manager review(s) for their direct report(s) that are participants in the cycle. | When a reviewer selects "nudge" to remind review writers to complete their manager review(s) | Reviewer(s) | No |
| Nudge No Peers Selected | Nudge to nominate peers | When a manager/reviewer or review admin selects "nudge" to remind participants | Participant(s) | No |
| Nudge Peer Reviewers | Nudge to submit peer reviews | When a manager/reviewer or review admin selects "nudge" to remind accepted peers | Participant(s) | No |
| Nudge Peers Need Approval | Nudge to reviewer to approve peer nominations for their employee | When a participant selects "nudge" to remind their manager to approve/deny nominations | Reviewer(s) | No |
| Nudge Self Reviewers | Nudge email sent to complete self review | When a manager/reviewer or review admin selects "nudge" to remind participants to complete their self review | Participant(s) | No |
| Nudge Upward Reviewers | Nudge email sent to complete upward review | When a manager/reviewer or review admin selects nudge | Participant(s) | No |
| Participant removed from cycle | This email is sent to removed participants informing them that they were removed from the review cycle and no longer need to participate in the review. | When they are removed from the cycle. | Participant(s) | No |
| Reviews are past due | This email is sent to review writers that did not submit their review(s) by the deadline. | The day after the due day for the review. | Participant(s) | Yes |
| Peer Completes Review | When a peer completes their peer review of a participant, this email is sent to inform the participant that their peer (if setting allows for name to be shown) submitted a peer review. If settings are anonymous, the peer's name will not appear. | When review is submitted and the employee does not have a manager to approve the peer nomination, so it is automatically shared. | Participant(s) | Yes |
| Reviews Removed Answer | This email is sent when an answer on a peer or upward review was removed by a review admin and/or manager (depending on settings). | If the review setting that allows managers or review admins to remove peer/upward review answers is selected, this is sent when the answer is selected to be removed from the final shared results for the participant. | Review writer(s) | No |
| Review Reported Answer | This email is sent to review admin to inform them that a reviewer has reported a peer review answer as not being approriate/for removal. The email gives the review admin next steps on removing, allowing editing, or keeping as is. | If the review setting that allows managers or review admins to remove peer/upward review answers is selected, this is sent when the answer is selected to be removed from the final shared results by the manager. | Review admin(s) | No |
| Reporter Completes Self Review | This email is sent to alert a reviewer that their direct report has submitted their self review. Additionally, it lets the reviewer know that they can review it and submit their manager review. | When self review is submitted. | Reviewer(s) | Yes |
| Request To Edit Review | This email is sent to request editing access of a self review. Sent on behalf of the reviewer's direct report(s). | When a participant requests to edit their self review. | Reviewer(s) | No |
| Review Is Reopened | This email is sent to inform the participant that their reviewer has allowed editing of their self review. | When a manager approves the editing of the direct report's self review. | Participant(s) | No |
| Schedule Final Meeting | This email is sent to remind reviewers to schedule their final meeting & go over the reviews with the employee. The Share and Finalize deadline is included in email. | After manager review is submitted- 8:30am UTC every morning | Reviewer(s) | No |
| Schedule Final Meeting Last Day | This email is sent to alert reviewers that today is the last day to hold final meetings/share and finalize results. | The 'final meeting' deadline- 8:30am UTC | Reviewer(s) | No |
| Individual Settings Change Email | This email contains a list of all changes that were made to upward/manager reviews on the 'Edit individual settings' page (if setting to edit these is enabled). The email will show who the person is responsible for writing a manager/upward review of, as well as who they no longer have to write a manager/upward review of. | After a review admin changes settings on the 'Edit individual settings' page. | Participant(s) | No |
| Upward Reviewer Completes Review | This email is sent to alert the manager's manager that a direct report has completed the upward review of their direct report. Name will not be included if settings are anonymous. If the reviewer (who is the subject of the upward review) does not have a manager themselves, then they will get this email upon submission stating that an upward review has been completed about them. | After an upward review is submitted. | Reviewer (if reviewer has no manager) or the Reviewer's reviewer (if the reviewer does in fact have a manager) | Yes |