If you're unsure of why you or another person aren't able to see a certain review, the visibility settings your review admins selected when creating the review cycle may explain why. If you aren't a review admin you aren't able to see what visibility settings were selected in a given review cycle, but this contextual article will walk you through the visibility options available to review administrators when they set up a review cycle.
Account admins have the option to choose between hierarchy visibility and basic visibility for review cycles in your company's Best-Self Review® settings. This organizational setting determines who will be able to see submitted reviews.
- Hierarchy visibility: Submitted reviews are visible to the participant, their manager, anyone above their manager (i.e. their manager's manager and so on), cycle collaborators, and review administrators.
- Basic visibility: Submitted reviews are visible to the participant, their manager, cycle collaborators, and review administrators. This visibility only allows the immediate manager and review administrators to view the reviews and not anyone in the middle of the participant's hierarchy.
There is also a "Visibility into all past reviews" option in Best-Self Review® settings. If this option is enabled, managers will have visibility into all previous reviews for their direct report(s).
Hierarchy view doesn't apply to Private Manager Assessment answers. Only the manager, review admins, and cycle collaborators can see Private Manager Assessment answers.
Peer review transparency
Select how participants see their peer review answers and peer identities. We recommend making peer reviews visible to participants. Consider training employees to give better feedback instead of restricting peer review answers or identities. See this piece for tips.
Who can see peer review answers:
- Shared: Participants will see all peer answers verbatim.
- Hidden: Participants can see a summary of peer review answers written by their manager.
Shared vs hidden are bulk settings and will apply to all upward reviews in the cycle. You cannot have some upward reviews shared and some hidden.
- Everyone; reviews are fully transparent to participants: Identities of peers will be shown regarding peer reviews—meaning participants can see who wrote what about them.
- Everyone except for the participant: Peers' identities will be transparent to review administrators, cycle collaborators, the participant's manager, and the participant's hierarchy (if applicable), but NOT the participant.
No one; reviews are fully anonymous to everyone who can see the review: Peers' identities will be hidden from everyone. No exceptions— even for review administrators and managers.
Review administrators cannot see the identities of their own peer reviewers if the settings are partially or fully anonymous. In other words, review administrators will not be able to see who wrote what for their own peer reviews just because they have review admin permissions.
Upward review transparencySelect how managers see their upward review answers and direct report's identity.
- Managers will see all upward review answers verbatim. Though all upward review answers will be shown verbatim, you can manage the direct report identity setting below.
- Managers can see a summary of their upward reviews from their manager, but will not see upward answers verbatim.
Shared vs hidden are bulk settings and will apply to all peer reviews in the cycle. You cannot have some peer reviews shared and some hidden.
- Everyone; reviews are fully transparent to managers: Identities of direct reports will be shown regarding upward reviews—meaning managers can see who wrote what about them.
- Everyone except for manager: Direct reports' identities will be transparent to review administrators, cycle collaborators, and the manager's hierarchy (if applicable), but the manager will not see the direct report's identity.
- No one; reviews are fully anonymous to everyone who can see the review: Direct reports' identities will be hidden from everyone. No exceptions— even for review administrators.
Release peer and upward feedback
This setting allows managers and/or review administrators to control what peer and upward answers are released in the case that an answer is inappropriate or not constructive.
- All answers will be shared and no answers can be removed.
- Allow review admins to remove answers from a review before results are shared.
- Allow review admins and managers to remove answers from a review before the results are shared.
Check out these additional resources ⬇️
- Help Center article 💡: When do reviews become visible to others?
- Help Center article 💡: Remove a peer or upward answer from a participant's view