Understanding your invoice

Not sure what your invoice means? Check out the breakdown of the invoices you’ll most commonly see. One is based on a new subscription/renewal and the other is based on adding individuals to an active subscription. 


New Subscription or Renewal Invoice

Annual_Invoice_Screenshot.png

Item #1 

The Activity indicates what subscription you’ve purchased as well as your subscription term in the Service Period column.

Item #2 

The Qty indicates the number of individuals you’ve purchased.

Item #3 

The Rate is your cost per user for the length of the subscription and the Subtotal represents the Qty x Rate x Service Period.


Additional Seat Invoice

When you add people from your account in the middle of your subscription, we adjust your billing for you to match the changes, on your monthly anniversary. 

If the number of new or reactivated people added to your account exceeds the number of available seats, you will be charged for these additional seats for the remainder of your subscription term.

Instead of being charged for the full subscription term, the additional seat(s) are prorated based on the activation date and the time left in your current subscription period. 15Five will not charge for an invited/new person until the invite is accepted and their account becomes active.

Added_User_Screenshot.png

Item #1

The Activity indicates what subscription you’ve purchased as well as your remaining subscription term in the Service Period column. 

Item #2

This Qty indicates the total number of seats on your account for which you have already paid.

The proration credit is based on the remaining Service Period (paid) x Qty (paid) x Rate (multiplied by total subscription months)

Item #3

This Qty indicates the total number of seats on your account now.

Qty #3 minus Qty #2 equals the number of individuals added to the subscription for that period.

 

The Subtotal is based on:

Qty #3 - Qty #2 (paid) x Rate (prorate by total subscription months remaining)

 

In this case, forty-two users were added in the month of August thus creating a charge for the difference between the current paid user count and the new user count. 774 - 732 x $90 (10 months) = $3,780. 

 

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