Understanding your invoice

Not sure what your invoice means? Check out the breakdown of the invoices you’ll most commonly see. One is based on a new subscription/renewal and the other is based on adding individuals to an active subscription. 


New Subscription or Renewal Invoice

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Item #1 

The Activity indicates what subscription you’ve purchased as well as your subscription term in the Service Period column.

Item #2 

The Qty indicates the number of individuals you’ve purchased.

Item #3 

The Rate is your cost per user for the month and the Subtotal represents the Qty x Rate x Service Period.


Additional Seat Invoice

When you add or remove people from your account in the middle of your subscription, we adjust your billing for you to match the changes, on your monthly anniversary. 

If the number of new or reactivated people added to your account exceeds the number of available seats, you will be charged for these additional seats for the remainder of your subscription term.

Instead of being charged for the full subscription term, the additional seat(s) are prorated based on the activation date and the time left in your current subscription period. 15Five will not charge for an invited/new person until the invite is accepted and their account becomes active.

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Item #1

The Activity indicates what subscription you’ve purchased as well as your remaining subscription term in the Service Period column. The Qty indicates the number of individuals you’ve purchased.

The proration credit is based on the remaining Service Period (paid) x Qty (paid) x Rate (multiplied by total subscription months)

Item #2

The Qty indicates the total number of individuals you’ve added.

Item #3

Qty item #1 less Qty item #2 equals the number of individuals added to the subscription for that period. 

In this case, two users were added in the month of July thus creating a charge for the difference between the current paid user count and the new user count. 

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