Alert 🚨
This article is no longer accurate and will be archived in Q3 2023. Please refer to our "Configure Engagement feature settings" article for updated information on customizing survey terminology.
👥 The Engagement Admin and Organization Admins can manage Engage feature settings.
In 15Five engagement surveys, we use the terms company, leaders, coworkers, work group, manager, and employees by default— but we know that some organizations use different terminology internally. To help get accurate feedback from your employees, we give you the ability to substitute these key terms to align with the wording used in your organization. This article walks through how to customize the terminology that appears in engagement surveys.
In this article, you will learn...
Manage survey terminology settings
- Click Engagement in 15Five's main, left-hand navigation.
- You'll be redirected to 15Five's Engage tool. From here, click on the Settings gear in the left-hand navigation.
- Click 'Assessment Settings' in the expanded 'Settings' navigation bar.
- Click the arrow next to 'Survey terminology' to expand options.
Note
Using different terminology will change the meaning of some survey statements, so you may see unexpected score shifts. For example, if you change the term "manager" to "immediate supervisor," employees may respond differently to those questions than they did on previous surveys. The results will be more accurate and more actionable because the terms are clear to employees, but will take one survey to see those changes balance out in results.
Survey statement examples
To help you determine the right terms for your survey, we've included the survey statements associated with each substitution option below. If you have any questions or are unsure about what terminology is best for your organization, please reach out to your Customer Success Manager or our Support Team at support@15five.com
Survey Word: Organization |
Substitution Options:
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Engage survey statements:
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Survey Word: Leaders This is intended to represent top-level leadership in the organization. |
Substitution Options:
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Engage survey statements:
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Survey Word: Coworkers | Substitution Options:
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Engage survey statements:
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Survey Word: Work Group | Substitution Options:
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Engage survey statement:
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Survey Word: Manager This is intended to represent an employee's direct manager. |
Substitution Options:
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Engage survey statements:
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Survey Word: Employees | Substitution Options:
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Engage survey statements:
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