This article walks through how to view the timeline and current response rate for an open survey.
View Overall Response Rate
To view the overall response rate for the survey, click on the Campaigns navigation icon. Then, click on the name of your in progress survey, which will take you into the details of this campaign. Within the Campaign details section, you'll see a line item for Participants, and it will show the overall response rate.
When clicking on Results or going into the Group Management portion of Engage, a green banner will appear at the top of the screen, notifying you that you have at least one active campaign in progress. If you click on view details, it will take you to your list of campaigns, which will automatically be filtered to only show the survey(s) that are currently in progress.
View Response Rate by Group
To view response rates for specific groups in your organization, go to the Group Management page. The table displays a list of all group types for your organization.
Identify which group type you want to review response rates by and click "Manage"
Sort the groups in the selected group type by "Response Rate". The Response Rate column is sortable to make it easier to review your data by groups with high or low participation.
- After a survey is closed, response rates for all groups are available for the most recent survey. If there is no open survey for your organization, the response rates displayed are for the most recently closed Engagement survey.
To increase your response rate for an open survey, follow these tips.