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  2. Using 15Five
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  4. Admins
  5. 🛠️ Company Administration
  6. Manage People & People Data
  7. Add and Manage Users

Send an Invitation to a Created User

Avatar
Kristin

This article walks you through how to send invites to created users. When you add someone to 15Five but choose not to send an invite right away, they’re added as a "created" user. This gives you the flexibility to control when individuals are invited to join the platform. Once you're ready for them to log in and get started, you can send their invitation manually.

This article contains the following sections:

Access and availability

⛔️ Required access to the "Manage people" page.
👥 This article is relevant to Account admins and Managers.
📦 This capability is available in all pricing packages.

✏️

Note

Account admins can manage settings for anyone in their organization, and managers can manage settings for their direct reports and anyone else below them in the hierarchy.

How to Send an Invitation to a Created User 📧

💡

Tip

Account admins can customize the text of the email invitation that's sent out by navigating to Company settings > Invite settings.

  1. Click People in 15Five's main, left-hand navigation.
    People-Main-Nav.png
  2. You're now on the "Manage people" page. From here, open the "Invited" tab.
    Inactive-Tab-Manage-People-24.png

  3. Scroll to the Created people section, which contains employees whose accounts have been created but are not scheduled to receive an invite email. From here, check the boxes to the right of all users you want to send invitations to and select "Send invitation" from the dropdown menu.
    Send-Invitation-Created-User.png

  4. A pop-up will appear that walks through the implications of sending these invitations. Read through them, then click Yes, send invitation.
    Send-Invitation-Popup.png
  5. The individual will move to the "Pending invitations" section of the page. Invitations expire in 30 days.

Frequently Asked Questions (FAQs) ❓

When will my account be charged for new users?
Your account will not be billed for created users people until they accept their invitation and become active users or until an admin marks them as billable, whichever occurs first.
Help Center article 💡: How does adding/removing people impact billing?
How can users who are added to 15Five in our IdP sign in?

When an individual is granted permission to 15Five in your organization's Identity Provider (IdP), they are added as a "Created" user. These individuals do not need an invite email to log into 15Five, as they've already been granted access to 15Five in your IdP. They can log in by following the SSO steps in our "Sign in to 15Five" Help Center article. After a person logs into 15Five via SSO the first time, they will be moved to the 'Active' tab.

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