Check the bounce report for engagement campaign notifications

Once your campaign launches, you can check the bounce report to see if there are any issues with participants receiving survey notifications.

Access and availability

⛔️ Required access to the Campaigns page in Engage.
👥 This article is relevant to Engagement Admins.
📦 This feature is available in the Engage, Perform, and Total Platform pricing packages.



To maximize engagement survey participation, remember to add Engagement emails and domains to your allowlist.

  1. Click Engagement in 15Five's main, left-hand navigation.
  2. Find the active campaign in the campaign list and click on its name to open settings.
  3. Scroll to the "Campaign schedule & reminders" section of the campaign details page.
  4. Click ... in the top, right-hand corner of the 'Notifications' table, and select 'Download Errored Email Report' from the dropdown menu.
  5. A file will automatically download that allows you to view which notifications (if any) errored. If you notice errors, check out our "Add Engagement emails and domains to your allowlist" article for a list of IPs and URLs that should be added to your allowlist. If you still need support, please reach out to our Support Team.

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