Our stellar Support team is here to help you make the most of 15Five. Learn how to get in touch with us below.
Support hours
We are online to help you Monday - Friday during the following hours:
9am - 8pm EST / 6am - 5pm PT
If you have an urgent need and have a Customer Success Manager, please reach out to them directly via email, as their hours may differ from Support's.
Contact us
Open a Support ticket
You can open a support ticket with our Customer Support Team via email at support@15five.com, or by clicking the orange bubble in the bottom, right-hand corner of your 15Five account and selecting "Contact Support".
Please include a brief description of your issue, along with any relevant context, links, or screenshots. Our Support Team aims to respond to all tickets within 24 hours on normal business days.
Click here for service and maintenance updates.
Billing inquiries
You can reach 15Five's Billing Team via email at ar@15five.com.
Our Billing Team responds to all incoming emails within 48 hours on normal business days.
For articles around billing in 15Five, check out this section of the Help Center.
Sales inquiries
You can reach 15Five's Sales Team via email at sales@15five.com. Get your trial started or chat to an account representative here.