Check-ins: Question dashboard & reports

The Questions dashboard provides you with insights into Check-in question and answer rates, allowing you to measure how reporters are engaging with the questions you ask in Check-ins. Use the data and reports contained in the Questions dashboard to determine how effective your Check-in questions are and identify areas of opportunity in your question strategy.

In this article, you will learn...

• How to access the dashboard 👩‍💻
• How to use the dashboard 📊
• Available reports 📈
• Frequently Asked Questions (FAQs) ❓

How to access the Questions dashboard 👩‍💻

1. Click Outcomes Dashboard or Dashboard in 15Five's main, left-hand navigation. The option you see in your navigation will differ based on your 15Five pricing plan and access level.
   
2. Open the "Platform Reports" tab using the top navigation.
   
3. Click 🔍 Explore in the Check-ins box.
   
4. Click 'Questions' in the top navigation.
   

How to use the dashboard 📊

The Questions dashboard gives you an overview of how questions are being answered in Check-ins and contains three sections: filters, the answers table and graph, and the individual and group metrics tables.

1. Apply filters. Begin by applying filters at the top of the page to customize your view. You can filter by people (individuals or groups), Check-in frequency, and Time frame.
   
   
   People

   The "People" filter lets you view data for specific individuals or segments of your organization. It's organized into five sections:

   1. By your org: Data for your direct reports or hierarchy
   2. By individuals: Data for any individual employee across the organization
   3. By direct reports: Data for a specific reviewer’s direct reports
   4. By hierarchy: Data for all employees reporting up to a specific person
   5. By group: Data for all employees within a specific group. Groups are organized by group type.

   Check-in frequency

   This filter lets you narrow the report to show stats in Check-ins submitted on a specific cadence—weekly, every other week, or monthly.

   Learn how to adjust Check-in frequency.

   Time frame

   The "Time frame" filter allows you to view answer data for Check-ins submitted within a specific date range. You can choose from preset options like last month, last 3, 6, or 12 months, or select a custom date range to analyze activity during a specific period that matters to your team.

2. If you'd like to include submitted Check-ins that are due after the selected time frame in the results, check the “Include active Check-in data” box.
   
3. Use the answers table and graph to see how your team is performing in three areas: "Overall answer rate," "Optional answer rate," and "Answers with comments."
   • "Overall answer rate" view: This default view shows the trend and total % of all questions answered over the selected period of time.
     
   • "Optional answer rate" view: This view shows the trend and total % of all questions answered over the selected period of time.
     
   • "Answers with comments" view: This view shows the trend and total % of answers with at least one comment from the Check-in owner's manager over the selected period of time.
     
     
     🔬

     Science

     According to Gallup, when managers provide weekly (vs. annual feedback), people are 5.2x more likely to "strongly agree" they receive meaningful feedback.

   Click See answers to questions under the graph to open the Answers report, which shows all answers given to text questions asked in Check-ins. We'll discuss this report in further detail in the next section of this article.

4. At the bottom of the dashboard, you'll see the Individual metrics and Group metrics tables. These tables allow you to see the individuals/groups with the highest and lowest answer rates.
   
   Click See individual metrics or See group metrics at the bottom of the table to open the Metrics report, which provides in-depth metrics around how individuals or groups are interacting with Check-ins. We'll discuss this report in further detail in the next section of this article.

Available reports 📈

Metrics report

The metrics report allows you to dive deeper into how individuals and groups are interacting with Check-ins, and contains two sections: filters and the metrics table. To access these metrics reports, click on See individual metrics or See group metrics at the bottom of the Questions dashboard.

• Use the People, Check-in frequency, Time frame, Required type, and Question status filters to find exactly what you're looking for.
• Use the View by filter in the top, right-hand of this report to view data by individual or group type.
• Click the box next to the individual or group name(s) to make the Contact button appear in the top, right-hand corner of the metrics table. Then, click the Contact to craft and send a personalized email message to selected individuals. Use this option to help shape your employee’s behaviors around answering questions in Check-ins.
  
• Click Download to download a CSV or XLSX report with report data.
  • When viewing by Individuals, the report contains the following data: Name, Reviewer, Questions answered, Answer rate, Avg questions per Check-in, Reviewer comment rate, Avg Company-wide questions per Check-in, Avg group questions per Check-in, Avg individual questions per Check-in, Check-ins Submitted, Check-ins Reviewed, Due day, Check-in frequency, Avg Pulse, Last seen, Employee email
  • When viewing by Groups, the report contains the following data: Group, # of people, Questions answered, Answer rate, Avg questions per Check-in, Reviewer comment rate, Avg Company-wide questions per Check-in, Avg group questions per Check-in, Avg individual questions per Check-in, Check-ins Submitted, Check-ins Reviewed, Avg team pulse

Answers report

The answers report allows you to see and interact with answers given to text Check-in questions. To access the answers report, click See answers to questions under the metrics table and graph on the Questions Dashboard.

• Use the Who answered this question?, Check-in frequency, Time frame, Required type, and Question status filters to find exactly what you're looking for.
  
• Use the Sort by filter in the top, right-hand of this report to view data by Recently answered, Question text, Most/Least # of answers, or Highest/Lowest answer rate.
• Click View answers to the right of a question to view all answers given to that question. From here, you can click directly on an answer to open the 'Answer details' drawer. Here, you can like or comment on the answer. You can also use the ... to the right of the answer to complete any of the actions you would normally be able to do from that person's Check-in, like adding to a 1-on-1 agenda or passing it up.
  
• Click Download answers to download a CSV or XLSX report containing the following fields: Name, Reviewer, Date submitted, Date submitted (ISO), Question, Answer, # of likes, # of comments, Private answer (true/false)

Frequently Asked Questions (FAQs) ❓