Access your Billing Portal

The Billing Portal in 15Five is where you can view and manage subscription, payment, and billing contact information. This article walks you through how to get into the portal and there are other Help Center articles regarding how to update credit card information, download a past invoice, or update your billing contact. Check out this article if you are looking to upgrade or downgrade your plan.


Access your Billing Portal

  1. Click on the Settings gear in the top, right-hand corner of 15Five.
    Open Settings.png
  2. Select 'Company settings' from the dropdown menu.
    CompanySettings.png
  3. Click on the 'Billing' tab.
    Billing-Tab.png

    ✏️

    Note

    If you are an account administrator and do not see the billing tab, please reach out to our Customer Support team at support@15five.com.

  4. Click Manage billing details in the top, right-hand corner of the page to sign into the Billing Portal.
    Manage-Billing-Details.png
  5. Use the Home, Invoices, Payments, and Subscriptions tabs at the top to access and update your billing information.
    Screen_Shot_2021-07-28_at_9.17.48_AM.png

Was this article helpful?