Use the 15Five public status page to check whether a platform issue is affecting your account. When complete, you will have identified whether an active incident, degraded service, or maintenance window explains the behavior you are experiencing.
Before You Begin
- You do not need a 15Five account to access the status page.
Steps
- Go to https://status.15five.com/.
- Review the status for each monitored service area:
Core Services - HRIS & SCIM Integrations - API - Login / SSO - Core Application - Billing
Notifications - Email - Push - Website - Slack
Maintenance - Whether 15Five is down for a scheduled maintenance window
- Interpret the status indicator next to each service:
- Operational — the service is functioning normally - Degraded Performance — the service is running with reduced speed or reliability - Partial Outage — some users are affected - Major Outage — the service is unavailable - Under Maintenance — the service is intentionally offline for scheduled work
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Status page does not load | Check your internet connection | Open the page from a different network or browser |
| Status shows Operational but 15Five is still misbehaving | Confirm the issue affects the specific service you are using | Contact the 15Five Support Team — provide the affected feature, a description of the behavior, and when it started |
| Status shows an active incident but no resolution time is listed | Check the Incident History section at the bottom of the status page | Subscribe to status updates using the Subscribe button on the page to receive notifications when the incident is resolved |
| You received an error message not explained by any listed status | The issue may be account-specific rather than platform-wide | Contact the 15Five Support Team and include any error message text |
Not Covered Here
This article does not cover resolving specific product errors. See for login problems, or Contact the 15Five Support Team to report an issue directly.