Contact 15Five support

This article lists every way to reach 15Five support, billing, and professional services.

Support channels

Channel	How to access	Availability
Live chat	Click the lightbulb icon in the Help Center, or click the ? icon in the top-right corner of 15Five	Monday–Friday, 8 AM–8 PM ET
Email	Send a message to support@15five.com	Responses during business hours (Monday–Friday)
Expert call	Click Meet with a 15Five Expert in the Help Center to book a one-on-one session	Scheduled during business hours
Billing	Send billing and invoice questions to ar@15five.com	Responses during business hours

Product questions and technical issues: Contact support via live chat or email. Support advocates troubleshoot product behavior, resolve errors, and answer how-to questions.
Implementation and rollout strategy: Book an Expert call. These sessions cover feature configuration, rollout planning, and optimization for your organization.
Post-implementation guidance: Your Customer Experience Manager provides ongoing strategic support. Check your account details for your assigned contact.
Professional Services: If your contract includes Professional Services, your assigned manager handles implementation projects directly.
Kona issues: Report Kona-specific issues from within the Kona experience in 15Five.
Roles and permissions in 15Five
Account Admin capabilities in 15Five

Issue	Check	Fix
No response after 24 hours	Verify the email was sent to the correct address	Confirm you used support@15five.com; resend if needed
Orange bubble does not appear	Check if a browser extension is blocking the widget	Disable ad blockers or try a different browser
Help Center widget is not visible	Confirm you are on the Help Center site, not the 15Five app	Navigate to success.15five.com and look in the bottom-right corner

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