Check-in frequency controls how often employees are prompted to submit a Check-in. Frequency can be set at three levels: company-wide, group, and individual.
Key Rules
- Company-wide frequency is the default. An account admin sets this in company settings and it applies to all users unless overridden.
- Group-level frequency overrides the company-wide setting for members of that group. A group admin or account admin sets this on the group.
- Individual-level frequency overrides both the company-wide and group-level settings for a specific person. A manager or account admin sets this on the individual's profile.
- When a person belongs to multiple groups with different frequencies, the frequency set on their primary group takes effect.
- Individual-level frequency always takes the highest priority regardless of group membership.
Common Misunderstanding
Changing the company-wide frequency does not update employees who already have a group-level or individual-level frequency set — those overrides remain in place until explicitly changed.