Campaigns don’t always go exactly as planned, which is why 15Five allows you to make key updates even after your engagement survey is live. In this article, you’ll learn how to update editable elements of your live engagement campaign—like the end date, feedback filter, delivery method, and more—so you can stay responsive, drive participation, and keep your survey strategy on track.

This article contains the following sections:

Access and availability

⛔️ Required access to Campaigns Dashboard.
👥 This article is relevant to HR Admins.
📦 This feature is available in the Engage, Legacy Perform, and Total Platform pricing packages.


How to make changes to an active campaign 🛠️

  1. Click "Surveys" in 15Five's main navigation menu, then select "Engagement."
    Surveys-Engagement-Main-Nav.png
  2. Find the campaign you want to monitor under the "Active campaigns" section. Click the three-dot menu next to the campaign name and select "Edit campaign."
    Screenshot 2025-02-26 at 3.39.20 PM.png
  3. You're now on the "Campaign Details" page. From here, you can make several mid-campaign updates:
    📝 Update the Campaign Name

    Need to revise your campaign title for clarity or reporting purposes? You can edit the name directly in this section to better reflect your campaign’s intent or audience.

    UpdateCampaignName.png
    👥 Add Additional Participants

    The participant list is locked once a campaign begins, but you can manually add individuals if someone was missed. Just use the dropdown under “Include individuals” to select and include them in the live campaign.

    Screenshot 2025-02-26 at 3.43.34 PM.png
    🗂️ Adjust the Feedback Filter

    The feedback filter determines how open-text responses are segmented in reporting. You can update the selected group type at any time to view comments through a different lens (e.g., department, location, manager).

    FeedbackFilter.png

    ✏️

    Note

    Only one group type can be used at a time to protect confidentiality.

    📅 Change the End Date

    While the start date is locked once the campaign begins, you can extend or shorten the campaign’s end date as needed, giving teams more (or less) time to respond.

    EditSurveyDatesActive.png
    📬 Update Notification Type

    Choose how survey notifications are delivered—via email, SMS, both, or none. Changing this setting will apply to all future notifications in the campaign.

    SurveyNotificationType.png
    ⏰ Modify the Notification Schedule

    By default, campaigns use 15Five’s recommended cadence of 5 reminders (which leads to an average 82% response rate). But you’re free to adjust the dates and times to fit your team’s rhythm. Reminders are only sent to employees who haven’t completed their survey.

    ActiveSurveySchedule.png

Frequently Asked Questions (FAQs) ❓

Can I resend an invitation to an employee?
Yes! While those steps aren't covered in this article, you can use the steps in our "Resend an engagement survey invitation" article to do so.
What happens if I add an employee when a campaign is live?
The employee will immediately be added to the campaign as an active participant and the survey will be delivered to them.
What happens if I update an employee's email address or phone number when an assessment is live?
The employee will receive the survey at the time of the next reminder in your notification schedule and all future reminders according to the scheduled reminder cadence and delivery mechanism (Email and/or SMS).
What happens if an employee is deactivated when an engagement campaign is live?
The employee's responses will be deleted and they will be removed from the response rate.

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