Campaigns don’t always go exactly as planned, which is why 15Five allows you to make key updates even after your engagement survey is live. In this article, you’ll learn how to update editable elements of your live engagement campaign—like the end date, feedback filter, delivery method, and more—so you can stay responsive, drive participation, and keep your survey strategy on track.
This article contains the following sections:
Access and availability
⛔️ Required access to Campaigns Dashboard.
👥 This article is relevant to HR Admins.
📦 This feature is available in the Engage, Legacy Perform, and Total Platform pricing packages.
How to make changes to an active campaign 🛠️
- Click "Surveys" in 15Five's main navigation menu, then select "Engagement."
- Find the campaign you want to monitor under the "Active campaigns" section. Click the three-dot menu next to the campaign name and select "Edit campaign."
- You're now on the "Campaign Details" page. From here, you can make several mid-campaign updates:
📝 Update the Campaign NameNeed to revise your campaign title for clarity or reporting purposes? You can edit the name directly in this section to better reflect your campaign’s intent or audience.
👥 Add Additional ParticipantsThe participant list is locked once a campaign begins, but you can manually add individuals if someone was missed. Just use the dropdown under “Include individuals” to select and include them in the live campaign.
🗂️ Adjust the Feedback FilterThe feedback filter determines how open-text responses are segmented in reporting. You can update the selected group type at any time to view comments through a different lens (e.g., department, location, manager).
Note
Only one group type can be used at a time to protect confidentiality.
📅 Change the End DateWhile the start date is locked once the campaign begins, you can extend or shorten the campaign’s end date as needed, giving teams more (or less) time to respond.
📬 Update Notification TypeChoose how survey notifications are delivered—via email, SMS, both, or none. Changing this setting will apply to all future notifications in the campaign.
⏰ Modify the Notification ScheduleBy default, campaigns use 15Five’s recommended cadence of 5 reminders (which leads to an average 82% response rate). But you’re free to adjust the dates and times to fit your team’s rhythm. Reminders are only sent to employees who haven’t completed their survey.