🚨 Alert
This article explains how to view engagement results using legacy reporting options, which will be sunset in 2025. As of November 2024, leaders with limited results access can access new and improved engagement results through the HR Outcomes Dashboard.
Once an engagement survey closes, individuals with results access are presented with a valuable opportunity to delve into the data. Individuals with limited results access have access to results and details for the groups they have results access for, as well as limited access into some company-wide results.
In this article, you will learn:
- What results do I have access to as a Leader with Limited Results Access?
- How to access results for an engagement campaign
- Company-wide results visibility
- Group results visibility
- Frequently Asked Questions (FAQs)
Access and availability
⛔️ Required access to Engagement results.
👥 This article is relevant to Individuals with limited results access.
📦 This feature is available in the Engage, Legacy Perform, and Total Platform pricing packages.
What results do I have access to?
Individuals with limited results access have access to all results and details for the groups they have results access for. When a person grants limited access to a leader, they're required to select which groups they have results access for.
In addition, limited access leaders can see the following company results:
- Response Rate
- Engagement Score
- Engagement Level
- Engagement Trend/Flow
- Engagement Driver scores
For a detailed breakdown of what company results limited access leaders can access, please refer to the "Company results visibility" section of this article.
Access results for an engagement campaign
- Click on Engagement in 15Five's main, left-hand navigation.
- Find the completed campaign you want to view results for and click View results to its right.
- You'll be directed to the campaign's Results page.
- Use the dropdown menu to select which group you want to view results for. This dropdown will contain your company's name and any groups you were granted visibility into.
Note
Limited Access Leaders have limited access to company-wide results and cannot apply filters when viewing them. Please proceed to the next section of this article to see which company-wide results you have access to.
Company-wide results visibility
Leaders with limited results access have limited access to company-wide results. Continue reading to learn what company-wide information these leaders can and cannot access.
The Engagement tab of results provides a comprehensive overview of how engaged your organization is.
Limited Access Leaders can see the following company-wide results:
- Response Rate: What percentage of employees submitted their engagement surveys.
- Engagement Score: An overall measurement of how engaged employees are.
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Engagement Level: Your organization's level of engagement and a percentage of how your organization ranked in comparison to all other organizations in the 15Five database. Possible levels are:
- Highly Disengaged (0-5th percentile)
- Disengaged (5th-25th percentile)
- Moderately Engaged (25th-75th percentile)
- Highly Engaged (75th-95th percentile)
- Extremely Engaged (95th-100th percentile)
- Industry Benchmark Comparison: How your organization ranked in comparison to other organizations in your industry.
- Engagement Score Trend: How your company's Engagement Score has changed over the last four engagement campaigns.
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Engagement Breakdown and Flow: Which buckets of engagement employees fall into, both for the current survey and over time.
Note
In company-wide results, you can see the engagement flow breakdown by either Count (#) or Percent (%). In group results, you only have access to see the breakdown by Count.
Limited Access Leaders can not access the following reporting capabilities in company-wide reporting:
- Filtering: Allows you to view engagement scores for different subsets of respondents.
- View Scores By: Allows you to compare engagement scores for different subsets of respondents.
The Drivers tab of results gives you insights into how your organization performed in 15Five's 17 Drivers of engagement.
Limited Access Leaders can see the following company-wide results:
- Focus Areas: Which drivers have the most impact on your organization's engagement.
- Sphere of experience: Which category each driver fall into related to employees' work experience and relationships.
- Score: Which drivers are contributing positively to engagement and which can be acted on to improve engagement.
- Influence bubbles: How correlated individual drivers are to your organization's overall engagement.
- Change: How driver scores changed since your last campaign.
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Trend: How driver scores have trended over the last four campaigns.
Note
Limited Access Leaders have the same visibility into Driver results as those with Full Access.
Group results visibility
When an admin assigns a person limited results access, they're asked to select which groups they have results access for. In this section, we'll walk through what information a limited access leader will have visibility into for the groups they've been given results access for.
Note
You can only view results for a group if at least 3-5 members (depending on your organization's confidentiality threshold) submitted surveys.
The Engagement tab of results provides a comprehensive overview of how engaged members of a group you have results access for are.
You can see the following group data in the Engagement tab:
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Response Rate: What percentage of group members submitted their engagement surveys. Click What is the trend? to view a trend of response rates over the last four engagement campaigns.
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Engagement Score: An overall measurement of how engaged group members are.
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Engagement Level: Your organization's level of engagement and a percentage of how your organization ranked in comparison to all other organizations in the 15Five database.
Possible levels are:
- Invest (0-5th percentile): Groups that score in the bottom 5% of our Engagement Score database have employees that are very disengaged with their work. Because of this, we recommend that leaders take urgent action to invest in these groups.
- Develop (5th-25th percentile): Groups that are in the bottom 25% of our Engagement Score database have employees that are not engaged in their work. Leaders should take action to develop these groups so employees can become more engaged and fully contribute at work.
- Encourage (25th-75th percentile): Groups that fall in the middle 50% of scores based on our Engagement Score database represent typical engagement levels. For these groups, leaders can encourage employees on what is going well and continue to take action to address areas that need focus.
- Recognize (75th-95th percentile): Groups that are in the top 25% of our Engagement Score database have employees that are engaged in their work. This is great and leaders should recognize these employees to let them know what is going well.
- Celebrate (95th-100th percentile): Groups that are in the top 5% of our Engagement Score database have employees that are very engaged with their work. Make sure to celebrate these groups and keep up the efforts to maintain this success!
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Industry Benchmark Comparison: How your organization ranked in comparison to other organizations in your industry.
Note
This metric is for the entire company— not for the group you're viewing results for.
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Engagement Score Trend: How your company's and group's Engagement Score has changed over the last four engagement campaigns.
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Engagement Breakdown and Flow: Which buckets of engagement employees fall into, both for the current survey and over time.
Note
In company-wide results, you can see the engagement flow breakdown by either Count (#) or Percent (%). In group results, you only have access to see the breakdown by Count.
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View Scores by: Comparison of score for different subsets of respondents.
The Drivers tab of results gives you insights into how your group performed in 15Five's 17 Drivers of engagement, each of which is measured based on 2-3 specific statements in the core EngageSurvey. Drivers represent areas that the company has control over— in other words, the mechanisms leadership manipulates to influence work experience and ultimately impact engagement.
You can see the following group data in the Drivers tab:
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Focus Areas: Which drivers have the most impact on your group's engagement.
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Sphere of experience: Which category each driver fall into related to employees' work experience and relationships.
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Score: Which drivers are contributing positively to group engagement and which can be acted on to improve engagement.
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Influence bubbles: How correlated individual drivers are to your organization's overall engagement.
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Change: How driver scores changed since your last campaign.
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Trend: How driver scores have trended over the last four campaigns.
The Heatmap tab allows you to visualize how specific subsets of group members scored in 15Five's 17 Drivers of engagement compared to the group's overall driver scores.
- Scores that are above the index (0 to +4) are displayed in blue and indicate that those drivers are strong in the work environment.
- Scores that are below the index (-4 to 0) are displayed in orange and indicate that those drivers could be improved.
Learn how to analyze results using the Heatmap in our "Analyze Engagement Results: Engagement Score and Drivers" article.
The eNPS tab contains the eNPS score and response breakdown for answers given to the eNPS survey statement ("On a scale from 0-10, how likely are you to recommend {Organization Display Name} as a great place to work?").
This section does not contain open-ended responses given to the optional written eNPS statement ("What was the primary reason for your answer?"). Written comments can be accessed in the Feedback tab.
Learn more about eNPS and reporting options in our "Add eNPS to an engagement campaign" article.
The Statements tab allows you to explore the distribution of answers given to statements included in an engagement campaign. Seeing which statements your employees resonated with— or didn't resonate with— can enable you to pinpoint which areas to focus on to improve engagement across your organization. Learn more in our "See how employees responded to engagement campaign statements" article.
The People tab displays the name, email address, and/or phone number of all employees who participated in the engagement campaign.
The Feedback tab allows you to view open-ended comments provided by respondents. You can view Custom, Dynamic, and eNPS feedback in this tab. All comments will be listed with the ability to search for keywords and filter by sentiment.
Limited access users can only view comments from the employees they have been given access to through group permissions, but they DO NOT have any ability to filter or segment those results.
To access Feedback, click Feedback in the main, left-hand navigation and select the appropriate campaign using the dropdown menu at the top of the page.
Learn how to analyze dynamic feedback in our "View written feedback for an engagement campaign" article.
Frequently Asked Questions (FAQs)
There are a few reasons you may not be able to see results:
- Confidentiality: You can only view results for a group if at least 3-5 members (depending on your organization's confidentiality threshold) submitted surveys.
- Improper results access in a targeted campaign: To have visibility into results for a targeted engagement campaign, you must have results access for the specific groups that were targeted in the campaign. For example: A leader may have access to a person’s results (e.g. via Manager or Hierarchy groups), but if they don’t have explicit access to the targeted group(s), they won’t be able to see results.
- You're viewing results for a custom survey: You will not receive an engagement score or have access to drivers, heatmap, and other reporting for custom surveys. Additionally, custom surveys do not support trending data.
Driver scores are presented in relation to an Engagement Index. This index reflects the average response to each Driver using data from a sample set of data from our global database. We use an index to score Drivers so we can account for natural human bias and sentiment in survey responses. Simply put, the index shows the common response to each driver.
Each Driver has its own index value. The index values are static (i.e. they do not change over time) and are based on many thousands of inputs from the EngageSurvey.
When filling out engagement surveys, employees report how much they agree or disagree with the 2-3 survey statements related to each driver on a 5-point agreement scale (strongly agree, agree, neither agree nor disagree, disagree, strongly disagree). For each Driver, we average participant responses to these statements against a 10-point numerical scale for comparison. This number is then benchmarked against 15Five's comprehensive global database average. Your score indicates how many points above or below this global average your result is.
Colors are used to depict how positive or negative the score is compared to what we typically see. The closer to red, the more negative, and the closer to dark blue, the more positive. Gray is average.