For 15Five to be effective, employees must be trained on how to use it properly. In this article, we will discuss some tips for training your employees on 15Five.
Tips and resources for training
Start with clear communication
Before you start training your employees, it is important that they understand why you purchased 15Five and what you expect from them are. This can be done in your pre-launch communication.
As a best practice, we suggest following this schedule:
- At least a month before launch: Initially announce 15Five to your team. As you announce 15Five to your team, highlight the reasons your company chose to purchase 15Five and what you hope to accomplish through the use of 15Five, and clearly state what your expectations are for each member of the team. Explaining what's in it for your employees will foster buy-in, drive engagement, and create an atmosphere of excitement around education.
- 2 weeks before before launch: Announce training is coming.
- A week before launch: Train your employees on 15Five. Afterwards, send recordings, role-based guides, etc. to encourage additional trainings (see the next section of this article for suggested resources). Also consider scheduling and hosting “office hours” or “lunch-and-learns” for employees to join and ask questions.
Provide training resources and set deadlines
Proactively giving employees relevant training resources makes it easier for them to get up-to-speed. 15Five's Product Training Team hosts recurring webinars that cover core product functionalities and advice on how to utilize 15Five as an end user, which is a great place to start! We suggest setting a deadline by which employees should attend one of these webinars to set clear expectations and create accountability.
You can also use the following resources to host your own company and team trainings:
And here are some Help Center resources you can share with your team:
Offer ongoing support
Training your employees on new software is not a one-time event. It is important to offer ongoing support to ensure that employees have access to the resources they need to continue using 15Five effectively.
As you roll out new features, check out the "Using 15Five" section of our Help Center for feature-specific articles and tutorials. Also check out our recorded and upcoming product training webinars and share with employees as desired.
If your organization uses Slack or another communication tool, we also suggest creating a 15Five-specific channel that employees can use to post questions. This channel should be monitored by your company's account admins, and if questions pop up that they don't know the answer to, they can reach out to 15Five's Support Team.
As you roll out 15Five, it's important to encourage feedback from employees. This can help you identify any issues or areas where additional training may be needed. It can also help you gauge the overall effectiveness of 15Five, and make any necessary adjustments to ensure that it is meeting the needs of your employees and your business.
If your plan includes Check-ins, consider creating company-wide Check-in questions periodically to ask staff for feedback about 15Five!
Finally, it is important to celebrate successes along the way. As employees become more proficient with 15Five, recognize their efforts and reward them for their hard work. This can help to build momentum and keep employees motivated to continue using the software to improve their performance and engagement. And, according to Gallup, individuals who receive recognition and praise are more productive and more engaged. It's a win-win!
If your plan includes High Fives, utilize them to recognize employees who are leading the charge in rolling out 15Five. Give high fives to folks who are doing a great job submitting Check-ins, holding weekly 1-on-1s, or other accomplishments that are driving your organization towards your goals with 15Five. For more information, check out this blog post on using high fives to motivate employees.