This article covers how to configure which factors and subfactors contribute to your organization's Manager Effectiveness Indicator (MEI) score, and how to adjust their weights. Changes take effect on the HR Outcomes Dashboard MEI tile after an asynchronous recalculation completes.
Before You Begin
- You must have Account Admin access.
- The HR Outcomes Dashboard must be enabled for your account (Perform or Total Platform package required).
- To get competency-based MEI data, run a Manager Effectiveness Assessment before configuring. See Run a Manager Effectiveness Review Cycle or Run a Manager Effectiveness Engagement Survey.
- The default MEI configuration weights Manager Effectiveness Assessment at 100% and Behaviors in 15Five at 0%. Under this default, a company with no Manager Effectiveness Review cycle and no engagement survey has no data driving its MEI. See Manager Effectiveness Indicator (MEI) — Feature Overview for the full default weighting table.
- A subfactor is enabled when its weight is greater than 0. There is no separate on/off toggle.
Steps
- Click the Settings gear in the bottom-left corner of your 15Five account.
- Select Features from the dropdown menu.
- Click Outcomes & Manager Effectiveness.
- On the Outcomes & Manager Effectiveness Settings page, expand the Manager Effectiveness section.
- Click Edit configuration.
- Click + to the right of a factor to open its subfactor options.
- Check the box to the left of each subfactor you want to include in the MEI calculation.
- Repeat steps 6–7 for the other factor if needed.
- To customize subfactor weights, click Advanced configuration within the expanded subfactor options.
- Adjust the weight values for each subfactor. A recommended weight is pre-populated for each one.
- Click Save.
Saving triggers an asynchronous recalculation. The page polls every 5 seconds while it runs. MEI scores on the dashboard are stale until the recalculation finishes.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| + button does not expand subfactor options | Confirm you clicked Edit configuration first | Click Edit configuration, then click + |
| Subfactor checkboxes are greyed out | The subfactor requires a feature your account does not have (for example, Check-ins is not enabled) | Enable the required feature, or exclude that subfactor from the configuration |
| Saved weights do not appear on the MEI tile | The asynchronous recalculation is still running | Wait for the recalculation to finish (the page polls every 5 seconds), then refresh the HR Outcomes Dashboard |
| MEI tile shows no data after saving | No Manager Effectiveness Assessment has been run, and the default configuration weights Assessment at 100% | Run a Manager Effectiveness Review Cycle or engagement survey, or give the Behaviors in 15Five factor weight so platform usage data contributes to the score |
| Save appears to do nothing | No subfactors are available (all required features are disabled) | Enable at least one feature required by a subfactor (Check-ins, 1-on-1s, Reviews, Engage, Objectives, or High Fives), then reconfigure |
| Subfactor weights changed after disabling another subfactor | The system rebalances weights automatically when enabled subfactors do not total 100 | This is expected. In standard mode, 1-on-1s and High Fives are capped at 20 and the rest is split evenly. In advanced mode, remaining subfactors keep their relative proportions. See MEI Feature Overview for details. |
Not Covered Here
This article does not cover running a Manager Effectiveness Assessment or interpreting MEI scores on the dashboard.