Create and manage a Question Queue

15Five's Question Queue tool allows you to automate a set group of questions to appear on Check-ins on a regular, rotating basis. Question Queues can be programmed for individuals, groups, or the entire company.

In this article, you will learn...

• How to create a Question Queue 🧑‍💻
• How to manage Question Queue questions and order 📝
• How to manage Question Queue settings 🛠️
• Frequently Asked Questions (FAQs) ❓

How to create a Question Queue 🧑‍💻

1. Click on the Settings gear in the top, right-hand corner of 15Five.
   
2. Select "Check-in questions" from the dropdown.
   
3. Decide whether you want to create a question queue for the entire company, a specific group, or a specific individual, and open the corresponding tab at the top of the page.
   
4. If you selected "Groups" or "Individuals," click on the name of the specific group or individual you want to create a question queue for. Use the search bar to easily find the group or individual you're looking for.
   
5. Scroll down to "Question Queue" section of the page and click on Create a new question queue.
   
6. Select who the questions are for. They can be Company-wide, Group, or Person specific.
   
7. Select how you want to add questions to your queue. You can Use the 15Five Queue, select questions From the Question Bank, or Create your own Queue.
   
   

   • When you select Use the 15Five Queue, 11 recommended questions are automatically added. You can click Ask all to include all of them in your queue or choose specific ones by clicking Ask next to the questions you want.

   • Choosing From the Question Bank allows you to browse 15Five's curated, research-backed question bank. Use the "Filter by tag" option or the search bar to find relevant questions for your team, and click Add to include them in your queue.

   • If you select Create your own queue, the question creation form will appear for you to add custom questions. For more details on creating Check-in questions, refer to our "Manage Check-in questions" article.

   💡

   Tip

   We recommend adding 12 or more questions to start with. This allows a new question to be asked each week of the quarter.

8. To preview your question queue, click Review Queue towards the bottom of the page.
   
9. When you're done, click Save.
   

How to manage questions and order 📝

1. Click on the Settings gear in the top, right-hand corner of 15Five.
   
2. Select "Check-in questions" from the dropdown.
   
3. Click on the type of question queue you'd like to access: either Company-wide, Groups, or Individuals.
   
4. If you selected "Groups" or "Individuals," click on the name of the specific group or individual you want to create a question queue for. Use the search bar to easily find the group or individual you're looking for.
   
5. Scroll down to "Question Queue" section of the page to access the current question queue.
   
6. You can take the following actions:
   Add a question

   1. Click the ... to the right of 'Question Queue' and select Create a new queued question from the dropdown.
      
   2. Create a new question to add to the queue. Please refer to our "Manage Check-in questions" article for information about how to create a Check-in question.
   3. When you're done, click Create new question.
      
   4. Once the new question is added it will appear at the bottom of your question queue. To change where in the queue the question will appear, hover over the question and drag it to the desired spot using the six dots to its left.
      

   Edit, deactivate, or delete a question

   Click '...' to the right of the question you want to manage, then select the desired option from the dropdown menu.
   

   • Selecting Edit question will reopen question settings and allow you to edit and re-save.
   • Selecting Deactivate question will move the question to the bottom of the question queue and grey it out. The question will be taken out of the question rotation. You can reactivate a deactivated question at any time by clicking '...' to the right of the question and selecting 'Activate question' from the dropdown menu.
   • Selecting Delete question will remove the question from current Check-ins (if applicable) and remove it totally from the question queue. This action can't be undone.
     
     ✏️

     Note

     If you delete an active question, the next question in the queue will take its place on current Check-ins that haven't yet been submitted. If a person submitted their Check-in prior to the question being deleted, the deleted question and their answer will continue to appear on their submitted Check-in. If you want them to answer the new question, they should reopen their Check-in for editing— when the Check-in is reopened, the new question queue question will appear along with the deleted question.

   Reorder a question

   To change where in the queue a question will appear, hover over the question and drag it to the desired spot using the six dots to its left.

   

   You cannot move a question to the "Currently being asked" section. If you'd like to change which question is currently being asked in Check-ins, move the desired question to the top of the "Next up" section of the queue and either delete or deactivate the question that's currently being asked. The question from the top of the "Next up" section will move to the "Currently being asked" section.

Manage Question Queue settings 🛠️

1. Click ... to the right of your queue and select "Manage settings" from the dropdown menu. Or, delete your queue by selecting "Delete."
   
2. Select your desired options. You can manage the following settings:
   
   
   • Turn the question queue on or off,
   • Set how frequently question queue questions are asked (weekly, every other week, or monthly),
   • Set how many questions are asked at a time (1-5), and
   • Choose to repeat or not repeat the questions after they have all cycled through
3. When you're done, click Save.
   

Frequently Asked Questions (FAQs) ❓