Create and manage a Question Queue

15Five's Question Queue feature allows you to automate a set group of questions to appear on Check-ins on a regular, rotating basis. Question Queues can be programmed for individuals, groups, or the entire company.

In this article, you will learn how to...

Video 🎥: Check-in questions (start at 3:12 for question queue instructions)

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Tip

If you'd like to create a question that isn't part of a question queue, please see our "Manage Check-in Questions" Help Center article.

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Create a Question Queue

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Note

Permissions for creating Question Queues are as follows: account administrators can create a Question Queue for the entire organization, a group, or an individual. Group admins can create a Question Queue for their group. Direct managers can create a Question Queue for their direct reports.

  1. Click on the 'Settings' gear in the top, right-hand corner of 15Five.
    Settings.png
  2. Select 'Check-in questions' from the dropdown menu.
    CheckinQuestions.png
  3. Click on the type of question queue you'd like to access: either Company-wide, Groups, or Individuals.
    ManageQuestions.png
  4. If you're trying to add a question queue for a specific group or individual, search for the name of the group or individual in the search bar.
    SearchForAGroup.png
  5. Find the area on the page that says 'Question Queue' and click on Create a new question queue.
    CreateANewQuestionQueue.png
  6. Select who the questions are for. They can be Company-wide, Group, or Person specific.
    QueueAudience.png
  7. Select how you want to add questions to your queue. You can Use the 15Five Queue, select questions From the Question Bank, or Create your own Queue.
    QueueQuestionsSource.png
  8. Add questions via the source you chose in step 7.
  9. Click Save.
    Save.png

💡

Tip

We recommend using 12 or more questions to start with—this allows a new question each week of the quarter. But you can add as many or as few as you like by using the Question Bank or adding manually. Once you’ve chosen all your questions, remember to click 'Save' to reveal your new question queue.

Webinar 👩🏾‍💻: Question Management Strategy: 101 (40 min)


Add, edit, deactivate, or delete a Question Queue question

Access the relevant Question Queue

  1. Click on the 'Settings' gear in the top, right-hand corner of 15Five.
    Settings.png
  2. Select 'Check-in questions' from the dropdown menu.
    CheckinQuestions.png
  3. Click on the type of question queue you'd like to access: either Company-wide, Groups, or Individuals.
    ManageQuestions.png
  4. If you're trying to add a question queue for a specific group or individual, search for the name of the group or individual in the search bar.
    SearchForAGroup.png
  5. Find the area on the page that says 'Question Queue'.
    CreateANewQuestionQueue.png

Add a question

  1. Click the ... to the right of 'Question Queue' and select Create a new queued question from the dropdown.
    CreateANewQueuedQuestion.png
  2. Fill out desired question settings. For more information about what each of these settings mean, refer to our "Manage Check-in questions" Help Center article.
  3. When you're done, click Create new question.
    CreateNewQuestion.png
  4. Once the new question is added it will appear at the bottom of your question queue. To change where in the queue the question will appear, hover over the question and drag it to the desired spot using the six dots to it's left.
    RelocateQueueQuestion.png

Edit, deactivate, or delete a question

Click '...' to the right of the question you want to manage, then select the desired option from the dropdown menu.
ManageQueueQuestion.png

  • Selecting Edit question will reopen question settings and allow you to edit and re-save.
  • Selecting Deactivate question will move the question to the bottom of the question queue and grey it out. The question will be taken out of the question rotation. You can reactivate a deactivated at any time by clicking '...' to the right of the question and selecting 'Activate question' from the dropdown menu.
  • Selecting Delete question will remove the question from current Check-ins (if applicable) and remove it totally from the question queue. This action can't be undone.

Manage Question Queue settings

  1. Click ... to the right of your queue and select Manage settings from the dropdown menu.
    ManageQuestionQueueSettings.png
  2. Select your desired options. The following settings can be managed:
    • Pause the queue,
    • Set how frequently question queue questions are asked (weekly, every other week, or monthly),
    • Set how many questions are asked at a time (1-5), and
    • Choose to repeat or not repeat the questions after they have all cycled through.
  3. Click Save.
    Save.png

Delete a Question Queue

  1. To delete your queue, click the ... to the right of the Question Queue and select 'Delete' from the dropdown menu.
    DeleteQuestionQueue.png

 

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