Create and manage a Question Queue

15Five's Question Queue tool allows you to automate a set group of questions to appear on Check-ins on a regular, rotating basis. Question Queues can be programmed for individuals, groups, or the entire company.

In this article, you will learn how to...

Access and availability

⛔️ Required access to Check-in questions settings.
👥 This article is relevant to Account admins, Group admins, and Managers.
📦 This feature is available in the Perform, Legacy Focus, and Total Platform pricing packages.

Are you more of a visual learner? Check out this video beginning at 3:12 ⬇️


Create a Question Queue

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Note

Permissions for creating Question Queues are as follows: Account admins can create a Question Queue for the entire organization, a group, or an individual. Group admins can create a Question Queue for their group. Managers can create a Question Queue for their direct reports.

  1. Click on the 'Settings' gear in the top, right-hand corner of 15Five.
    Open Settings.png
  2. Select 'Check-in questions' from the dropdown menu.
    CheckinQuestions.png
  3. Decide whether you want to create a question queue for the entire company, a specific group, or a specific individual. Click into the corresponding tab at the top of the page.
    ManageQuestions.png
  4. If you selected "Groups" or "Individuals," click on the name of the specific group or individual you want to create a question queue for. Use the search bar to easily find the group or individual you're looking for.
    SearchForAGroup-1.png
  5. Scroll down to 'Question Queue' section of the page and click on Create a new question queue.
    CreateANewQuestionQueue.png
  6. Select who the questions are for. They can be Company-wide, Group, or Person specific.
    QueueAudience.png
  7. Select how you want to add questions to your queue. You can Use the 15Five Queue, select questions From the Question Bank, or Create your own Queue.
    QueueQuestionsSource.png
  8. Add questions to your queue. If you selected the "Create your own Queue" option, refer to our "Manage Check-in questions" article for information about how to create a Check-in question.
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    Tip

    We recommend adding 12 or more questions to start with—this allows a new question to be asked each week of the quarter.

  9. When you're done adding creations, click Save in the bottom, right-hand corner of the page.
    Save.png

Manage a Question Queue question

  1. Click on the 'Settings' gear in the top, right-hand corner of 15Five.
    Open Settings.png
  2. Select 'Check-in questions' from the dropdown menu.
    CheckinQuestions.png
  3. Click on the type of question queue you'd like to access: either Company-wide, Groups, or Individuals.
    ManageQuestions.png
  4. If you selected "Groups" or "Individuals," click on the name of the specific group or individual you want to create a question queue for. Use the search bar to easily find the group or individual you're looking for.
    SearchForAGroup-1.png
  5. Scroll down to 'Question Queue' section of the page to access the current question queue.
    Access-Queue.png
Add a question
  1. Click the ... to the right of 'Question Queue' and select Create a new queued question from the dropdown.
    CreateANewQueuedQuestion.png
  2. Create a new question to add to the queue. Please refer to our "Manage Check-in questions" article for information about how to create a Check-in question.
  3. When you're done, click Create new question.
    CreateNewQuestion.png
  4. Once the new question is added it will appear at the bottom of your question queue. To change where in the queue the question will appear, hover over the question and drag it to the desired spot using the six dots to its left.
    RelocateQueueQuestion.png
Edit, deactivate, or delete a question

Click '...' to the right of the question you want to manage, then select the desired option from the dropdown menu.
ManageQueueQuestion.png

  • Selecting Edit question will reopen question settings and allow you to edit and re-save.
  • Selecting Deactivate question will move the question to the bottom of the question queue and grey it out. The question will be taken out of the question rotation. You can reactivate a deactivated question at any time by clicking '...' to the right of the question and selecting 'Activate question' from the dropdown menu.
  • Selecting Delete question will remove the question from current Check-ins (if applicable) and remove it totally from the question queue. This action can't be undone.
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    Note

    If you delete an active question, the next question in the queue will take its place on current Check-ins that haven't yet been submitted. If a person submitted their Check-in prior to the question being deleted, the deleted question and their answer will continue to appear on their submitted Check-in. If you want them to answer the new question, they should reopen their Check-in for editing— when the Check-in is reopened, the new question queue question will appear along with the deleted question.

Reorder a question

To change where in the queue a question will appear, hover over the question and drag it to the desired spot using the six dots to its left.

RelocateQueueQuestion.png

You cannot move a question to the "Currently being asked" section. If you'd like to change which question is currently being asked in Check-ins, move the desired question to the top of the "Next up" section of the queue and either delete or deactivate the question that's currently being asked. The question from the top of the "Next up" section will move to the "Currently being asked" section.


Manage Question Queue settings

  1. Click ... to the right of your queue and select Manage settings from the dropdown menu.
    ManageQuestionQueueSettings.png
  2. Select your desired options. The following settings can be managed:
    • Turn the question queue on or off,
    • Set how frequently question queue questions are asked (weekly, every other week, or monthly),
    • Set how many questions are asked at a time (1-5), and
    • Choose to repeat or not repeat the questions after they have all cycled through.
  3. Click Save.
    Save.png

Delete a Question Queue

  1. To delete your queue, click the ... to the right of the Question Queue and select 'Delete' from the dropdown menu.
    DeleteQuestionQueue.png

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