Forgot your password or having trouble resetting it? This article will walk you through the steps to reset your 15Five password, troubleshoot common issues, and ensure you can access your account quickly.
In this article, you will learn...
Note
If you're trying to access 15Five for the first time, please refer to this article.
How to reset your password 🧑💻
- Go to https://my.15five.com/ and click Forgot password?
- Enter your email address and click on Reset password.
- You should receive an email from notifications@15five.com with the title "15Five Password Reset" that contains a link to reset your password. If you still don't see it, please refer to the FAQs below for troubleshooting steps.
Tip
If you find that you often forget your password and you have a Gmail account, try setting up your account to sign in with Google.
Frequently Asked Questions (FAQs) ❓
There are several reasons why an individual may not receive a password reset email. Those reasons are outlined below, along with follow-up steps you can take to access your account.
- The email is in your spam or junk folder: It's possible that the password reset email you requested was sent to your spam or junk folder. Try searching in those folders for an email from notifications@15five.com with the subject line "15Five Password Reset".
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Your team uses Single Sign-On (SSO): If your organization uses SSO to log into 15Five and doesn't allow for email/password login, you will not receive a password reset email. A good way to tell if your company uses SSO is to go to https://my.15five.com/ and type in your email address and a random password. If your company uses SSO, you will see an error that says, "You need to sign in via SAML single sign-on. Please navigate to your company's sign in page."
Note
To log in via SSO, follow the steps in our "Log into 15Five" Help Center article.
- You're trying to log in using the wrong email address: If you provide an email address that isn't associated with an active 15Five account, you will not receive a password reset email. If you use a different email address for work, try logging in using that email address. If you still don't receive a password reset email, reach out to your manager and ask them what email address is on file for you in 15Five.
- Your personal account or your company's account is inactive or your trial has expired: If your account or your company's account has been deactivated, or if your company's 15Five trial has expired, you will not receive an email. Reach out to the person who manages your company's 15Five account to see if your account or your company as a whole's account are deactivated, or reach out to our Support Team, who can provide that information.
Still not receiving a password reset email?
Reach out to our Customer Support Team. Please include information about any troubleshooting you've already completed in your email.
A 403 error is typically a permissions error. This means you don't have permission to log in for some reason. Some common reasons are:
- Your password is incorrect. Make sure you are entering your password if you keep getting this error with a saved password. You will get this error if the saved password that you are using to fill in the login page is incorrect. Clearing your cache will often help with this.
- Your start date is set to a date in the future. Start dates in 15Five are used to delay a newly added employee's access to 15Five. You will have to log in on or after that date, or an admin will have to update your start date for you to log in before. Please reach out to your manager or one of your account admins, who can check your account settings to see if you have a start date programmed.
- Your company uses SSO (Single Sign-On), and you have not been given access to the 15Five application yet. Check with your IT Administrator to ensure you have been assigned the correct permissions.
If you're still having trouble, please reach out to our Customer Support Team— we're happy to assist you with troubleshooting!