If you forgot your password and cannot log into 15Five, you can reset it to gain access. This article assumes you do not know your password and need to reset it—not that you know your password and would like to change it.
The password reset email will not be sent if the email does not exist in 15Five, if your account has been deactivated, if your company has been deactivated, or if your company uses SSO.
Reset your password
1. Go to your 15Five login page.
2. Click on Forgot password?
3. Enter in your email address and click on Reset password.
4. 15Five will send an email with a link to reset your password. Check your spam or junk folder if you cannot find the email. If you still cannot find the email, reach out to support@15Five.com for help.
Didn't receive a password reset email?
There are several reasons why an individual may not receive a password reset email. Those reasons are outlined below, along with follow-up steps you can take to access your account.
Your team uses Single Sign-On (SSO)
If your company uses Single Sign-On (SSO) to access 15Five you will not receive a password reset email, because you aren't able to access 15Five via username and password. Instead, reach out to the person who manages your company's 15Five account and they can advise you on what your company's unique sign-in page so that you can log in.
You're trying to log in using the wrong email address.
You must log in with the email address that 15Five has on file for you. If you use a different email address for work, try logging in using that email address.
Your personal account or your company's account is inactive.
If your account has been deactivated, if your company's account is deactivated, or if your trial of 15Five has expired, you will not receive an email. Reach out to the person who manages your company's 15Five account to see if your account or your company as a whole's account are deactivated, or email support@15Five.com and we can provide that information.