You created question templates and held a review cycle that included competencies. As reviews are submitted, the competency assessment results will begin to appear on the 'Company's results' page. Managers have a similar view under their 'Team's results' page.
You, as a review admin, can download a competency assessment report that includes a column of competencies, a column of competency scores per participant, and a column that averages out the competency scores for each participant. To do this, use the Download company CSV/XLSX option at the top of the 'By competency' tab. Use the competency assessment results to help identify perception gaps between different perspectives- self, peers, manager.
Success Center article 🗒: Download the full CSV progress report
Analyze and download competency results for all participants
1. Click on Best-Self Review® from the left navigation.
2. Click on the name of the review cycle you wish to view. (You can also click on the three dots to the right of the cycle name, and then 'View review cycle'.)
3. Find the 'Company's results' tab. It is at the top of your page, to the right of Overview, Peer nominations, etc.
Note
Only review admins will see the 'Company's results' tab. Managers who are not review administrators will see a 'Team's results' tab.
Tip
If you would like to see your own review results, click the 'My results' tab.
4. Next, click on the 'By competency' tab.
5. If desired, select a specific person or group who you want to view competency results for using the 'People' drop-down menu. If you want to view results for all participants, leave the filter alone.
6. First, check out the Top competencies and Top opportunities boxes.
Top competencies= 3 competencies with the highest average score for all participants (or the selection from the People filter).
Top opportunities= 3 competencies with the lowest average score for all participants (or the selection from the People filter).
7. Next up is a distribution grid. This grid is jam-packed with insight into how participants scored for each competency. Be sure to hover over any field that you're unsure about—there are a handful of tooltips. Here is a list of the things you can do in the distribution grid.
- The first column shows the competencies asked in the cycle based on your filters.
- Hover over any competency cell to display the description for that competency.
- The additional columns show all competencies answers from Left/Lowest→ Right/Highest.
- The answer cells from left to right are based on the scales set up for the competency question in the Best-Self Review® question template.
- Each active cell shows the percentage of participants whose average score falls into that range.
- Remember that the average is calculated based on which reviews you are viewing—Self, Manager, and/or Peer.
- Only submitted reviews are included in these averages.
- Hover over any answer cell to display the scale label and how many participants fall into that cell.
- You can filter to see combination of self, manager, and/or peer review submissions by checking or unchecking the corresponding boxes.
- If you have competencies with varying scale options—some competencies have 4 options and some have 7, we use grey cells to denote inactive cells.
- At the top right of the competency results box, you can sort the results.
- Sort options include:
- All competency behaviors
- Most aligned (smallest perception gap in responses)
- Least aligned (largest perception gap in responses)
- Top competencies (highest average)
- Top opportunities (lowest average)
8. Next up is a radial view option. You need to click on the radial icon in order to change the view.
Here are some details about the radial graph view. The goal of the radial graph is to easily spot perception gaps between review writers and participants.
- You can use the radial graph to view 12 or less competencies!
- If the cycle included more than 12 competencies total, instead of viewing all participants, try viewing a group at a time for radial view.
- In order to view more than 12 competencies, you need to filter or sort your competencies.
- At the top right of the competency results box, you can sort the results.
- Sort options include:
- All competency behaviors
- Most aligned (smallest perception gap in responses)
- Least aligned (largest perception gap in responses)
- Top competencies (highest average)
- Top opportunities (lowest average)
9. If you would like to download a report that includes competency assessment results for all participants, click on the Download company CSV/XLSX button at the top right of your page. All competency questions & answers, review types, competencies, competency scores of 1-5, and an overall normalized score are included in the download.
The overall normalized score is an average of all submitted competency answers for the competency and person in question. If the download shows a '-' in the average competency score column, that means there is only one review and therefore an average cannot be calculated.
Pro tip: Find column AA in the download and filter by 'Competencies' to only see competency questions and answers.
Tip
The Private Manager Assessment section of the manager review works to reduce the idiosyncratic rater bias. Adam Grant recommends companies triangulate the Private Manager Assessment (the Deloitte questions in the default self+manager template) with as many objective measures of both results and behaviors as possible. Resources for Your Review (which includes past 15Fives, Objectives, etc...) helps to ensure the Private Manager Assessment is triangulated with as many Objective results as possible. The Competency Assessment helps to ensure the Private Manager Assessment is triangulated with as many behaviors as possible. This process (the private manager assessment triangulated with both results and behaviors) helps to ensure a more objective and fair review.