Respond to a feedback request

You have received an in-app notification, email request, and/or Slack notification that you need to provide feedback for a teammate. What steps do you need to take in order to provide that feedback?

First, are you familiar with what good feedback is and how to give it? If you'd like a quick refresher, see these blog posts—9 Ways to Give Effective Employee Feedback and Increase The Value Of Feedback By Empowering Employees To Ask For It and this one pager—Request Feedback.

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Tip

If your company has Slack enabled, you can request AND provide feedback without ever leaving Slack. Scroll down to see how to provide feedback in Slack.

When you're ready, you can get to the feedback request from your in-app notification, your email notification, your Slack notification, or via the 'Request Feedback' page in-app.

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Note

You have 14 days to respond to a feedback request before it expires.

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Respond to a feedback request

1. Click on Request Feedback from the left navigation.

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2. You have two options to get to the specific provide feedback page. 

  • Click on the ... to the top right of the feedback request that you would like to complete. Then click Respond to feedback request.

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  • Click on the person's name who is requesting feedback from the 'Pending requests' widget on the far right. 

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3. After you open the specific request, complete the feedback form. The visibility of the request is noted below the feedback field. Feedback is not visible to the person's hierarchy or to global viewers.

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Note

When you click on the link via the in-app notification or the email notification, you will land on this page.

4. Provide feedback to your teammate about the topic noted in the request. 

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Tip

First, separate positive and constructive feedback. Surrounding constructive feedback with positive feedback may feel better for the giver, but is confusing for the receiver.

Second, use this one sentence to make feedback 40% more effective: “I am giving you these comments because I have very high expectations and I know you can reach them.”

Finally, for feedback to be effective, keep it about the work- not the person. First describe the situation, name your feeling (“I feel...”) then make your request (“I need...”).

5. Once you have written your feedback and are ready to send back to the requestor, click Send feedback.

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6. The feedback you gave will continue to appear in your own feed (as well as the requestor's feed) on the main 'Feedback' page.

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Respond to feedback via Slack

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Note

In order to respond to feedback via Slack, your company must first have the Slack integration enabled. If you are unsure whether or not your company is using the Slack integration or if you cannot get the Slack command to work, reach out to your account admins.

1. Find the 15Five app in Slack—it is with all of your other apps you've downloaded.

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2. Find the feedback request you would like to respond to and click on 'Send feedback'.

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3. A pop-up window will appear asking you to provide feedback to your teammate about the topic noted in the request. 

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💡

Tip

First, separate positive and constructive feedback. Surrounding constructive feedback with positive feedback may feel better for the giver, but is confusing for the receiver.

Second, use this one sentence to make feedback 40% more effective: “I am giving you these comments because I have very high expectations and I know you can reach them.”

Finally, for feedback to be effective, keep it about the work- not the person. First describe the situation, name your feeling (“I feel...”) then make your request (“I need...”).

4. Finish the process by clicking 'Send feedback'. After clicking this button, the person(s) you requested feedback from will receive an in-app and email notification. If the people you selected have Slack notifications enabled, they will get a Slack alert as well. 

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