Configure Jira Cloud for OKRs – 15Five Help Center

15Five's Jira Cloud integration works alongside our Objectives feature to automatically update your team's key results in 15Five as Jira issues are updated. This integration simplifies work and saves individuals from the hassle of updating goal progress in multiple places.

In this article, you will learn...

How to enable the 15Five <> Jira Cloud integration
Additional resources
Frequently Asked Questions (FAQs)

Access and availability

⛔️ Required access to integration settings.
👥 This article is relevant to account admins who are also Jira Cloud admins.
📦 This feature is available in the Perform, Legacy Focus, and Total Platform pricing packages.

Enable the Jira Cloud integration

Click on the Settings gear in the top, right-hand corner of your 15Five account.
Select 'Integrations' from the dropdown menu.
Push the Enable button to the right of the Jira Cloud option.
Click the 'Set up Jira Cloud Integration' button and you will be redirected to log into Atlassian.
Validate the integration by logging into your Atlassian account and clicking Accept.
You're done! Your team can begin using the integration immediately.

Additional resources

Help Center article 💡: Use cases for Jira Cloud integration
Help Center article 💡: Link key result(s) to Jira Cloud issues
Help Center article 💡: Objectives Feature Overview
Help Center article 💡: OKR Methodology Explained

Frequently Asked Questions (FAQs)

My company uses multiple Jira instances. Can I integrate them all?

No. Only one Jira company instance can be integrated per 15Five account.

How often are key results synced from Jira to 15Five?

Every hour at the top of the hour. There is also an option to manually sync on the Jira Cloud Integration page.

How do I link a key result to a Jira Cloud issue?

Please refer to our "Link key result(s) to Jira Cloud issues" Help Center article for steps and guidance.

How often are key results synced from Jira to 15Five?

Key results are synced every hour.

Will my team have to log into their Jira accounts to link key results to Jira issues?

No— people do not need to log into Jira with their own credentials for the Jira integration to work in their accounts. As long as the integration is enabled for your company, the option to link key results to Jira issues will exist.

Can we limit the integration to only be on for certain groups?

No— this integration is all or nothing, meaning it can only be turned on/off company-wide. Whether people use it or not is their choice.

Can I update my key result's current value manually through 15Five? Or can I update my current value in 15Five and have it update Jira?

No. This is a one-way integration (Jira > 15Five), so all updates to key results must be made in Jira.

I set up the Jira integration, but it's no longer working. What can I do?

If you experience an error from your Jira integration, one of your Account admins should remove the integration and set it up again for it to work.

The reasoning here is that Jira recently changed how they handle refresh tokens. If, when the integration was initially set up, no one linked a key result to a Jira issue within 90 days, the integration authorization may have become stale and must, therefore, be reset.