Use the People Import tab to assign or update default additional managers for multiple employees in one CSV upload.
Before You Begin
- You must have Account Admin access to the bulk import feature.
- Assign default additional managers before a review cycle launches. Assignments made after a cycle starts do not apply to that cycle.
- Each employee can have only one default additional manager.
Steps
- Click People in the left-hand navigation.
- Click the Import tab in the top navigation bar.
- Create a CSV file with exactly two columns:
emailandadditionalmanagerwrite. - In the
emailcolumn, enter each employee's email address. - In the
additionalmanagerwritecolumn, enter the default additional manager's email address. - Save the file in UTF-8 CSV format.
- Click Choose file at the bottom of the Import page.
- Select your saved CSV file.
- On the Preview import screen, review the pending changes.
- If changes look incorrect, click Start over to cancel and return to the Import page.
- Click Finish import to submit.
> The import can take up to 15 minutes to complete, depending on file size.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Import does not complete after 15 minutes | Verify file size and row count | Re-upload the CSV; contact support if the issue persists |
| Employee's additional manager does not update | Confirm the email addresses in both columns are exact matches to 15Five account emails | Correct the email values and re-upload the CSV |
| File upload is rejected | Confirm the file is saved as UTF-8 CSV format | Resave the file as UTF-8 CSV and re-upload |
| Changes appear in preview but not in account | Check whether a review cycle launched before the import completed | Add the person as a cycle-specific additional manager for that cycle instead |
Not Covered Here
This article covers bulk import only — to assign a default additional manager for a single employee, see Assign a Default Additional Manager via Account Settings.