When you first join 15Five, complete these five steps to configure your account and prepare to use the platform.
Before You Begin
Your account must already be created by your organization's admin before you can complete these steps.
Steps
- Go to 15Five Academy and enroll in a product training session.
- Select an on-demand course or register for a live training webinar.
- Navigate to My Profile in 15Five.
- Add your strengths, working style, and feedback preferences to your profile.
- Open Account Settings and locate the Login section.
- Choose your login method:
- SSO: Log in through your company's identity provider. - Google: Connect your Google account. - Email/password: Set a password for your 15Five email login.
- Save your login preference.
- Navigate to Notifications in your account settings.
- Select which email or in-app notifications you want to receive.
- Save your notification settings.
- Open the App Store or Google Play on your mobile device.
- Search for 15Five and install the app.
- Log in to the mobile app using the same credentials you configured in step 6.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Academy enrollment link does not load | Confirm your 15Five account is active | Ask your admin to verify your account status |
| SSO login option is not visible | Confirm your organization has SSO enabled | Contact your admin — SSO must be configured at the account level |
| Notification settings do not save | Check that you clicked Save after making changes | Refresh the page and re-enter your preferences |
| Mobile app login fails | Confirm you are using the correct login method (SSO, Google, or email) | Use the same method you set up in step 6; reset your password if using email |
Not Covered Here
This article covers initial account setup only — for guidance on using features such as Check-ins, Objectives, or 1-on-1s, see the 15Five for employees feature overview.