When you open an engagement survey link, a 1004 error appears instead of the survey. This article covers how to diagnose and resolve that error.
Diagnose
Check: Survey was recently launched → Look at the survey launch time in your calendar invite or the email you received. → If the survey launched within the last few minutes: wait 5 minutes and retry the link. → If the survey launched more than 10 minutes ago and the error persists: continue to the Fix section.
Fix
If the survey launched recently:
- Wait 5 minutes after the survey launch time.
- Open the survey link again.
If the error persists after waiting:
- Note the exact error message text and the time you first saw it.
- Copy your survey link URL.
- Contact 15Five Support with the error details and link.
What Resolution Looks Like
After a successful retry, the survey loads and displays the first question. No error banner appears.
If It Still Fails
Contact 15Five Support directly. Provide the following when you reach out:
- The survey link URL
- The exact error message displayed
- The date and time you first encountered the error
- Your account email address
Not Covered Here
This article does not cover other survey access errors, permission-related issues, or problems with survey results loading after completion.